The MBTA Commuter Rail App, powered by Keolis, is a simple one-screen interface which gives the Boston area Commuter Rail passenger everything they need to make their train on time, including schedule info, real-time train progress, and push notifications.
- My Ride. Using real-time information from the MBTA Open Data see how much time you have until your train arrives or follow the progress of the train carrying your loved one.
- Schedules. Searchable commuter rail schedules and fares are at your fingertips.
- Trips. Save your trips for easy access.
- Push Notifications. Receive a reminder before your train departs and arrives, get notified of your train's track assignment, and stay informed with T-Alerts.
- Customer Service. Ability to send Lost and Found requests and support tickets to the dedicated Commuter Rail Customer Service Center.
The redesigned MBTA Commuter Rail app includes:
- Push notifications for T-Alerts, track assignments, and arrival/departure reminders
- A more user-friendly interface with a refreshed look and feel
- Navigational tabs for ease of use
- Enhanced real-time train tracking
- Banners which can be used to inform passengers of severe weather, service changes, and updates to mTicket or other commuter rail updates
- Average seat availability for trains
- A new information page with average on-time-performance (OTP) data
- Customer Service feedback and Lost & Found forms
Ratings and Reviews
While the app is not completely useless, it adds little value compared to keeping a photo of a recent schedule on my phone. The photo is quicker to access, provides more relevant information with less effort, doesn’t bother me with irrelevant information, and is less likely to crash.
This app could be great, but it isn’t. The alerts are all generic. The app doesn’t provide real-time tracking of when the next train arrives. It doesn’t learn which schedule I usually want to see or which trains I usually board. It doesn’t warn about trains with no air conditioning. There’s no system map or fare schedule.
Why does the Keolis app always say “No data”?
Why does it randomly quit nearly every day?
Why does it ask about updating schedules when I’m rushing to catch a train, rather than in the middle of the night while I’m sleeping and the phone is connected to WiFi?
Why does it keep displaying an ad for the mTicket app that I installed ages ago?
How can I easily specify the two stations between which I travel, without committing to a specific trip each way, and without having to laboriously enter both stations and “weekday” every single time I want to see the schedule?
Needs better planning under Trips within week
I (and I’m sure many others) have different trains that I need to take during the week - leaving later on Mondays than Tuesdays, etc. Beneath Trips the app should allow me to specify what train I’m trying to hit each day of the week (or ideally have even richer scheduling, like every other Monday being a later train, or the third Thursday of a month being later, etc).
I want to be able to enjoy what the app authors clearly intended: to wake up every day and see one page telling me I have an hour and three minutes to get to my train.. but as of now I have to double check each morning that the night before I planned out that morning’s train (and didn’t just fall asleep etc).
The app is very good, but this is the one thing I miss. I hope to see this in a future update at which point my rating of this app will go up.
What I find I really need to know is when the next train will be arriving at my station... but when I open the app it will unhelpfully tell me it’s 9 hours until the next train. I also find all the alerts that don’t apply to either my starting station or ending station which is annoying. Currently, its best function is its schedule, so I can see when a train is estimated to arrive. Often I find it better to just go to the MBTA website.
- KEOLIS COMMUTER SERVICES, LLC
- 37.3 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Portuguese, Simplified Chinese, Spanish
- Age Rating
- © Keolis Commuter Services, LLC
With Family Sharing set up, up to six family members can use this app.