McAfee Security: Privacy & VPN Ratings and Reviews

Great app, but I am experiencing issues. I have an iPhone 11 and have the latest version of iOS installed. I am having issues with the McAfee VPN/Web Guard and my Apple CarPlay radio. While everything works fine with the radio (connected via USB), I cannot use Siri if the VPN/Web Guard feature is on. It is extremely inconvenient to have to turn on and turn off the VPN. Especially when I enter a public place where I have previously connected to WiFi and my phone auto-connects to the WiFi connection. An example of my main issue would be something like this: I am driving in my vehicle and I decide to use Siri with the voice control button in my 2020 Kia. I say, “Please call Dad.” Siri will show on my CarPlay radio that it is trying to process my request and then states that, “Siri requires an internet connection.” I am using my Sprint 4G data the entire time while I am driving and the VPN is on. If I turn it off, no problems. I enjoy this app and I am paying $9.99 monthly for it. I would hate to search for other alternatives. Could you please tell me if you know anyways I can resolve this issue? And if not, could McAfee possibly look into fixing this? I’ve searched online and I have seen that many others are experiencing the same problem. Thank you!

Hi, thanks for reaching out. We would like to get more information about the issue you have mentioned. Please check and download if any updates available for the McAfee app. If you are still noticing the same behavior, contact us at service.mcafee.com/contact anytime. We are more than happy to assist.

This company is the worse! Not only was I charged without my consent. When I did call customer service, they told me that I would have to pay $189 to cancel a subscription. I told them that I don’t have a subscription. They told me that I was active on a desktop as we speak. I told them so your active with the dumpster? My computer broke over 8 years ago? So how am I active? Also active on an iPhone 8. I never had a iPhone 8! When I told them that I want to cancel and want a refund. They told me that I have to access the same same desktop to cancel the subscription. I told them multiple times that I don’t have a computer or desktop or never had an iPhone 8. Customer service told me that than they have to charge me &189 to cancel a subscription I never signed for. when I told them I’m not paying for something I don’t have. They hung up on me. When I called again the same guy answered the phone once he heard my voice he hung up on me. This was 2 months ago. And they still took out $199 out of my account. than I get another email that they are going to charge me $499 for a renewal. When I called again. And told them that I been cancel. they told me the same thing! That the only way I can cancel an account and contact I never signed that I had to go on my desktop that I been threw away 8 years ago to cancel. I had to go to my bank and block any transactions from them! Even after I asked to speak to a supervisor, the guy (customer service) kept hanging up on me!

We are concerned about your experience. Can you please tell us which number you have dialed to reach support? It sounds like you have reached out to third-party support. To confirm, McAfee will not charge the cancellation fee. We recommend reaching out to our official support, so an agent can look into your McAfee account details and address all your concerns. If you are calling from the United States, the phone number for support is 1-866-622-3911. Other regional numbers can be found at https://mcafee.com/support/contact. Thanks!

This is a great app to have, since I am always on the internet, and using my Bluetooth headphones for study. The only issue I have is that this app can stop protecting at any given time of the day. If I have safe web and WiFi protection on, they should stay on. I shouldn't have to go back into the app to check and see if both are green. It has become a bit daunting to keep having to go back and check and see if my app is still
Protecting me when I had already checked the boxes to do so. This app can throw itself out of protecting you, leaving you unprotected for a period of time until you go back and check. I think you need to fix that bug. If we click on each feature to protect us, it should stay that way all day, unless we go in and uncheck it ourselves.
Yesterday I had my Bluetooth, and I had all the protection on, and when I went back to check my Bluetooth, someone had come onto my Bluetooth as another device, trying to get access. That is not supposed to happen if I'm protected. When I went back
To the app, which was protecting me prior, it had shut my protection off. Please fix this bug. Other than that complaint it's a good app, but it needs fine tuning. Thank you

Hi. We are sorry for any trouble you've had with the app. Kindly make sure the VPN profile is turned ON for McAfee App (Open the phone settings > go to General > select Profile > and turn on McAfee Security). If you still notice the same behavior, contact our support team at service.mcafee.com/contact. We will work together to figure out the problem. Thanks!

UPDATE:

The developers response is completely outdated and inconsistent with an Apple 13, running on iOS 16. In addition, the send log function from within the app is useless as it always comes back as undeliverable.

The app crashes all the time and log me off. When attempting to log back in, it shows that there is no internet connection. Never mind I am on cellular service, the app is set to work on cell service data, and it is the very ONLY app not connecting to the internet over cell service. I have pictures! The VPN has to be constantly watched like a hawk to ensure is actually turned ON even when it set to be ON. In numerous occasions, I noticed the VPN is OFF when it was set to be ON. When the VPN is ON, it makes the internet experience an slow and sometimes impossible to browse. Most of the times, the webpages would not come up at all. Another annoying and really inconvenient issue is that the VPN would not work when trying to connect to the internet with my iPad using my iPhone hotspot. It simply would not let my iPad connect to my iPhone hotspot. The app should make the security features easier to work. They should work the VPN issues and get rid of Safe Browsing! This app needs serious work. Frankly, I am about to go back to Norton. I never, ever had any issues with Norton. The one time I am giving McAfee a try, it is disappointing me to n-th degree.

We are sorry for the inconvenience. We recommend reaching out to our support team. They will be able to help and escalate your concern as appropriate. You can find the regional contact info at mcafee.com/support/contact. Thanks!

I received the following alert from the McAfee App, that my Wi-Fi was under threat & I should disconnect - “1 threat found. Scan complete. [(MY WI-FI NAME)] - Your personal info is at risk, Disconnect Now!” I was uncomfortable about this message using my Wi-Fi name in a pop up, so I called McAfee & they were unaware of why this message was sent. That Representative told me that it was a Phishing attempt & to disregard the ‘email’! She sent me to Technical Support, when I explained that this alert came from the App. Tech Support was also unaware of this message, but after speaking to someone, ran me through disconnecting & reconnecting my iPhone from the Wi-Fi. As I have not had Wi-Fi trouble, there was no reconnect issue. But then, the tech told me that my PASSWORD was weak (it is very strong) & that I should change it. This felt fishy to me. I tried to tell the McAfee Tech that they should check to make sure THEIR APP hadn’t been hacked. I did not feel that they understood.
I then called AppleCare to report this. AppleCare does not have an avenue to contact developers about such issues. I am hoping that McAfee will read this review and check their system. I am trying to be helpful here, and I see that someone actually responded to a previous concern.

Hi there, Thank you for your valuable feedback. We apologize for any inconvenience that you’ve faced and McAfee will address this at the earliest. Please write to us at Mobile_Support@mcafee.com with your contact details and a convenient time so that one of our representatives will contact you to have this issue addressed.

I paid in advance an entire year last May 2021. Then due to a recent upgrade I cannot use anymore. The upgrade says I only have 250mps I can use each month, but doesn’t start at zero for next month and blocks use. I cannot get a hold of anyone in customer service as line is always busy. My subscription shows on my phone, but there is no reference number, I am unable to use either site now. I want a refund for the 6 months I haven’t been able to use. In my subscriptions, states I can cancel and upgrade early and they will provide a refund, not sure if I can trust them as unable to verify this. This is also known as bait and switch, a tactic that is illegal to use. I am frustrated that businesses think they can trick people like this
They send me a reply and as I stated “bait and switch”, only will give me a refund when I sign up again for a full year. They then will give me a refund where the time frame overlaps which is not allowing me to cancel my current subscription without continuing again. The service has not worked for almost 2 months now, I don’t want to commit to another year. I want a refund back 2 months to the end of my existing subscription. You still cannot reach anyone in their customer service department. This is exactly what Comcast / Xfinity did also.
PLEASE REFUND AND CANCEL MY SUBSCRIPTION!

We apologize for any difficulty reaching support. Please follow the instructions in this article to contact our chat/phone support team, https://service.mcafee.com/?page=shell&shell=article-view&articleId=TS102134. Thanks.

The McCaffe app is fine but I really don’t like being forced into a re-occurring charge situation. Had the account for 3 or 4 years and then out of the blue 5 minutes before Superbowl kickoff on a Sunday evening I get a message on my phone saying the bank is refusing a suspicious charge. I looked up my Visa and no charges that matched? I looked in my email and yes had a smaller amount I was notified as coming. Then as the kickoff starts game I get a phone call with a horrible connection and a foreign female voice asking if I approved the charge? At around same time my search for McCaffe scams and endless accounts are displayed. So what did I do? I simply deleted everything about this mess. Went to grocery store this morning and found my bank had closed my credit card account. Now this is my primary account for paying bills and have unknown number of re-occurring accounts. They both pointed finger at others for causing this mess. But I am done with re-occurring accounts, if it would have been fraud, I would be forced to endure endless hours getting accounts switched over. And they say we need to get better jobs to get ahead. They need to stop these re-occurring charges that lead to endless wasted hours on their customers that add -0- value.

Hello, Bob. Your subscription automatically renews if it is enrolled in the auto-renewal service. You can read more about our auto-renewal program and how to disable it in this article, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS102149. If you have further concerns, our support team is available to assist at mcafee.com/support/contact. Thanks.

alot of good features on mcafee but they have not stopped the forces of country meadow lane tomball texas these people in this neighborhood are very bad people who steal identities and mine is one when i went to the app store to rate this app it said i did not have this app but indeed i do this app let me know my data was breeched tried to call customer care spoke with them they tried to tell me the breeches were just a password breech when it was telling me that it was name breeches and where they were and they didn't have anything to do with password yes they are accurate in the breeches because i new someone has a credit card at Nordstrom i had found that on credit report now since yesterday identity thief hacker are signed up thru me on mcafee all 5 have the same wifi ip address as me cant keep them off my phone want help or something better than calling support
update the hackers you were to help save me from are using the account under my name i canceled the account but they are still using as me tried to contact app developers like email said followed the link and got app support but nothing that i have not tried already

We are concerned about your experience. To assist you better, we need additional information about the issue you have cited in this review. Please contact our support team at mcafee.com/support/contact. We will work together to resolve your concerns as soon as possible. Thanks!

If I could give a negative 5 or 10 stars I truly would. Don't believe anything that Mcafee tells you. Especially, If it tells you that you have x number of viruses on your phone, don't believe It, It is a scam to get you to buy a highly over priced security program that is nothing more then a way to get you to give up all your information and GOD only knows what else. I thought that Mcafee was a respected company but no longer, I was told that I had 5 viruses on this phone when in reality there was nothing wrong with it except needing to have a system up date installed. The only reason that I have it on my phone now is so I can place this warning to others not to waist your time and money on it, Generally your phone came with a security program, Use it as it is the closest thing that will work well with your phone according to those who designed and built your phone. Do what you think is best for yourself and your own security, but use the phone’s or another security program that you trust before you go running off into the dark and buy into the fraudulent advertising that came in on your email or messages. Check it out first with a company you trust first. Mcafee will be removed from this phone and its site blocked soon after this review is posted

We are concerned about your experience. We would like to know a few more details about the virus alert you have cited in this review, so we can check whether it is a legitimate McAfee alert or not. Please contact our support team at mcafee.com/support/contact. We'll be grateful for your feedback and try to resolve your concerns as soon as possible. Thanks!

The app works as it’s suppose to however, buyer beware. I have had this app on subscription for a couple of years. No longer have a need for it at my current location, tried to cancel. No way to do it in the app. Contacted customer support through chat trying to cancel before my subscription auto renewed in 9 days. Come to find out, they’ve already charged my account and the only way to cancel is to call customer support and go through a renewal process and now in my case a refund! Seems like they make it very difficult to cancel and how can they charge my card before the appointed renewal date. I feel like I’ve been scammed by a “tech savvy”company to make this process so difficult.

In response to developer, I tried to cancel auto renewal and couldn’t do it from my account. How can I cancel the subscription or auto renewal? Because it seems the only way to cancel it is to call and there is conflicting information for what number to call. Your technician in the live chat could not help me. Who has time to stay on the phone with you for two hours to get this simple matter solved? My complaint is that your system should make it easy to cancel, request refund, change subscription auto renewal etc, WITHOUT HAVING TO JUMP THROUGH HOOPS.

Apologies for the difficulties. We have noted your concerns for our team to review. You can disable the auto-renewal service by following the steps here, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS102648. To request a refund, you may need to contact our live support. If you are calling from the United States, the phone number for support is 1-866-622-3911. Other regional numbers can be found at https://mcafee.com/support/contact. We are not able to locate your records without more info. If you could share the McAfee service request number, we can check into your interactions. Thanks!