iPhone Screenshots


The McAllen 311 mobile application is your official civic engagement tool to connect with the City of McAllen. Our mobile application offers a quick way to submit a request for service, seek information, or provide comments to the City. The service request is routed directly to the appropriate City Department for immediate action. This means that your request will be responded to quickly and efficiently, allowing you to check its status throughout the process, receive comments, and notify you the instant it is resolved.

What’s New

Version 3.9.7

New UI and other improvements.

Ratings and Reviews

2.7 out of 5
6 Ratings

6 Ratings

CrimeFighter5401 ,

Update Ruined App Access

The new app update will not recognize me as an existing user. Create account shows blank spaces and will not show what user is typing or what information it is asking for. There are many users unable to access the app and are waiting for this issue to be resolved. Lots of work to be done within the city and residents are unable to report problems without being placed on an eternal hold when calling in. Please fix ASAP!

Jojo Vulpe ,

Update ruined the app.

On the create an account screen all the stuff you need to fill out is blank. It doesn’t tell you what to put where.

956buyer ,

Would be 5 stars BUT...

I've been trying to submit request tickets but the available issues to report are a string of random numbers letters and symbols. This app needs some maintenance. As soon as this issue is addressed I will change my rating to a five-star and include a more positive review.


City of McAllen
20.5 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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