McDonald's Offers and Delivery 4+

I had to download the app just so I could get on and warn people this is the wrong app. I have had the McD’s app for years and when I looked I was expecting to see the OPEN button, if at the very least a cloud with a down arrow. But no, it was the regular download button. I figured it was some specialty app for deals. That is until I read the reviews with everyone complaining. I scrolled to the top and sure enough it’s for Latin America. That’s why you all are having so many problems… because it’s meant for South America locations and you are picking up from the US mostly I’m presuming?? The app is confused and that’s why the orders are getting canceled and points taken away - cause they’re not validly earned not valid to cash in here. I hope someone benefits from this. Much💞
Oh, and I have never once had a single problem with the real McDonald’s app for Americans and maybe Canadians, but they probably have their own app too people. Ok, have a beautiful day🤓🤗
APP IS CALLED “MCDONALDS USA”

I’m from PR I just wanna say I love your offers there are a great price I just think we need more of a variety and mixes of combos. Thank you hope you read !

I can't express how disappointing my recent experience with this app was. My husband and I decided to give it a try and ordered food for pickup via the app, thinking it would be a quick and convenient process. Unfortunately, it turned into a nightmare.

We chose the option to pick up our order at a designated parking spot. However, after waiting for a whopping 40 minutes, we decided to inquire about our order's status. To our shock, the manager, who we approached first, claimed she hadn't received our order. Despite showing her the app confirmation, she insisted there was no record of our order.

Rather than trying to find a solution, she left us feeling frustrated and ignored.

Desperate to salvage the situation, I approached another employee who finally took our order. However, due to the app's limitations, our selections were not displayed accurately, resulting in an incorrect order. To make matters worse, one of the sides we ordered, clearly indicated in the app, was missing from our package.

Exasperated and feeling let down, we decided to cut our losses and leave.

Adding to our frustration was the lack of in-app customer service. Instead, users are required to make a phone call, which only added to our inconvenience.

This experience has left me disheartened, and I've decided I won't be using this app anymore. It was a huge disappointment, and I hope this review serves as a warning to others.