MealMe: All of Food, One App 12+

Testing this app I realized I started to use it way too late. This app is engineers to work for you!! And while there is a lot to cover within the app so much so that it’s a times hard to come back onto the same customer service thread or verify whether you’re doing a pick up or a delivery order, I have trust that the team is doing the right things, going above and beyond for the user to have a seamless experience. I committed the mistake of ordering a pick up order when I meant to have it be delivery and the customer service peeps were very professional and fast to respond as well as caring and detail oriented, they tried to arrange for someone from the restaurant to come and do a delivery and when all options were exhausted they stayed on the thread to make sure I arrived pick up my food and then safely return home. Huge congrats to the team on being a cohesive unit and raising the bar for the whole industry. Provecho!

This app is a very cool search engine that can help you find the best delivery deals, however it comes with a cost. This app has the worst order accuracy and customer service issues I’ve ever seen in a meal service app. Every restaurant I usually order from recommended not to use this app as well. I had multiple issues with my order not being fulfilled at all or even correctly the majority of the time. I asked the customer service reps for help various times and they were unable to provide a good solution. They refuse refunds, speaking to a manager, and intentionally disconnected communications multiple times when I tried contacting them. If you do get through to customer service about order issues they will try to refund you a maximum of approximately $6 in their in-app currency, Mealcoins, instead of refunding your original payment method. If your order is canceled or there is no driver available they will take whatever you paid and convert it into Mealcoin without notification and they make it very hard and a long process to get it converted back to your original payment method. If customer service was not rude and actually had a purpose and came up with solutions in the app or on the phone then this app could be great. I’ve lost so much money using this app that I can not recommend anyone use it, but they should be very cautious and read the reviews when considering it.

We’ve been using MealMe for quite a while now, and have actually enjoyed doing so. We save money, which is always great. They even give you $3 off every 3 orders. However, there are some cons. Sometimes it takes a WHILE for our food to arrive. This could be due to many factors like traffic, or the restaurant being busy, but I digress. We’ve also had moments where the app had issues. Either it put our order in wrong, or it wouldn’t give us tracking information. Just yesterday we had the biggest issue. We ordered and, after an hour, we still didn’t get notified of a driver nor got our food. We contacted customer service and they were great ! They offered a refund, or offered us credit for $5 more than what we spent on the order. We accepted the credit and tried ordering again. Unfortunately, same issue. We eventually were given a full refund. I think something was going on with their servers.

Overall, MealMe is a GREAT app ! But it needs a lot of work in order to be successful. I believe with more time put into it’s development, it can become my main food delivery app, but right now I get nervous using it due to past issues.

Keep up the work, developers. You have a great concept here, but the execution needs to match the genius of it.