MealPal- Best Meals Around You 4+

Must have!

The good: - incredible number of food choices and restaurants - very responsive and accommodating live customer service - the savings are mind boggling - the roll over plans is super good - a lot of the meals are good size and some are even large - you are given a time window that you can chose to reserve and pick up your food What they need to improve on: - some of the restaurants listed are NOT part of the program actually, so call before deciding what to eat, to confirm - often the photo of the meal will NOT match the actual food (example in the photo it is white rice, but the meal comes with yellow rice, a deal breaker for me) - though you have reserved a meal, if it is later in the day, more OFTEN than not they would have ran out of that meal, and you will have to chose something else (again a deal breaker for me) - sometimes the restaurant will be closed, for one reason or another, but they don’t give you heads up, so when you are on lunch break and have 30-60 min for lunch, and are put in a situation of last minute changes, or having to scramble for lunch, EXTREMELY FRUSTRATING!!! Final verdict: - get this app if you are NOT a foodie, NOT picky with your food and have other lunch alternatives than this app! - DO NOT GET this app if you have limited lunch break, are a foodie, or get easily frustrated!

Good Service, Terrible App Performance and Customer Service

I think MealPal is a pretty decent service, and many gripes have to do more with restaurants that is out of the control of the company. Think about it, these restaurants are selling discounted meals during peak lunch service—obviously some of them are going to be lower quality or kind of strange combinations of foods. For that reason I tend to stick to chains that have more standardized portions and kitchen workflows to make sure I have something substantial and fresh.

My biggest gripe is that there is no meal rollover or the ability to use multiple meals in one day. I paid for 20 meals, so I should get my 20 meals. This is the biggest reason I am cancelling my account. I understand losing a credit if I late cancel a meal, but on days I am working from a different location I just have to lose my $6.

Finally, the functionality of the app is absolute garbage. It will take full minutes to launch, and to display the map, if it displays options at all. I thought updating the app would help but it’s somehow even worse now, and I often miss out on my favorite meals because the app just won’t work and they’ll sell out before I can load the stupid thing.

Was once a huge fan until they pulled a fast one

I just want to say I loved using MealPal for a while. I reached out to so many friends to use this service. Then they pulled a fast one on me and I’m sure I’m not the only one but I hope people are checking their bank statements to realize they AUTOMATICALLY ENROLLED EVERYONE INTO THEIR MORE EXPENSIVE ROLLOVER PLAN FOR THE NEW YEAR. I emailed them and their response was laughable “an email was sent out telling you about this change back in December” first off they send an email every other day... Idk who has time to read all those emails since they’re usually irrelevant/trying to get you to have someone you know sign up. Second off nowhere in the title does it say “your plan is changing” it was at the very bottom of a paragraph that says we will automatically enroll everyone into this new service at the end of the year. That’s such a shady business practice, it may have only been a $10 increase but you really made what felt like a sincere business model feel like a cash grab, that doesn’t care about their users. I put my account on hold and will probably end up canceling if they can’t find a way to persuade me to keep it which at this point seems unlikely since I already reached out. Not to mention it even shows on my account I referred friends and received nothing for it and now I’m being charged MORE for a rollover plan I will not use.

개발자 답변 ,

Thank you for your feedback. Please email me directly at kivers@mealpal.com and I would be happy to personally look into this for you.