Screenshots

Description

Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time.

Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime:

Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee
- Close the loop fast via email and phone
- Call customers back and record call results
- Quick email replies with starter templates, or forward to colleagues
- View, close, or reopen alerts
- Optimized case management actions and ability to assign a case to user and/or role
- Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both

Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities.

Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place.

Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce.

About Medallia:

Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction.

Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.

What’s New

Version 3.12.2

Bug Fixes

Ratings and Reviews

3.6 out of 5
328 Ratings

328 Ratings

Ditzy Mitzy ,

Alerts and Read Notifications

With the newest update the app no longer gives me notifications that there are new surveys, I’ve double checked and my notifications are on. There used to be a bubble that popped up with the number of new surveys too. It also no longer marks a comment as read, the dot indicating unread in the past now just stays there. This is honestly very frustrating when shifting through 100s of comments to read and reread the same thing over and over. Please send a fix for this. Thank you for listening!

HLE25 ,

Close, but still needs work

I like the updated layout of the Dashboard. The issue is the alerts and detail functionality. For the alerts, when a new survey comes in the notification bubble displays the total number of alerts you have- both read and unread. I’ve looked in settings and everything appears set up to display new only but the app does not behave that way. The issue with details for me is when clicking into a new response, the app always errors out and I have to click retry every time to actually read the detail of an individual response.

Overall, I like the mobile access to the data but this updates leaves this user frustrated on a daily basis. If these issues can be fixed, you’ve got a powerful tool to keep track of very important metrics.

Developer Response ,

Hi hope you're doing well. Thank you for the excellent feedback, we are constantly making improvements to the application and have made lots of changes in the latest release to fix the issues you were encountering. We would to know if this has improved for you =) Thanks -Medallia Mobile Team

avgeekandrew ,

Forced Upgrade - Less Functionality

I was recently forced to upgrade my app, and while the new version is easier on the eyes, it severely lacks the functionality of the old app.

Scorecards now lack the ability to display multiple metrics, and you can no longer collapse the graph. This requires an excessive number of scorecards to show the same data, and you can only see two scorecards on the screen at the same time. The dashboard shows some of the information I’m looking for, but isn’t nearly as customizable as the previous scorecards. For example, I use net promoter score very little, but can’t replace it with metrics I need to monitor more closely.

The ranking table is absolutely useless, as it only shows my location, and doesn’t allow much customization of filters. Ranker previously allowed me to see how I compared to other locations within my company, and now I am only able to my own.

The notifications tab and responses tab are essentially showing the same exact thing, so there’s no value there.

The alert table, when tapped, only displays the number of alerts, but won’t take you to any of them.

This app falls woefully short of my expectations for the amount of money spent on these services.

Developer Response ,

We sincerely appreciate your feedback and want you to know we're doing our best to improve the app. In the next major update (coming by EOY) we plan to give you exactly what you're asking for by bringing back all of the Scorecard changes along with some new functionality such as renaming them.

We can't wait for you to see what we've been up to and once again thank you so much for the actionable feedback here.

App Privacy

The developer, Medallia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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