Managing your medicine is easier when our app does it for you.
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.
Whatever you’re looking for, find it faster on the Express Scripts mobile app.
• Order refills for you or your family
• Track orders
• Start automatic refills
• Access ID card
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app.
This app and/or some if the features described may not be available for all plans or benefit types.
We’re always working to improve our app. In this update, we have improved the login flow to simplify renewing your biometric login to use Touch ID or Face ID after login credentials expire.
Ratings and ReviewsSee All
This is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support.
Health Care Plan 5 stars, App could be better
The reason for only 3 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically when you refill your those pills #2 the app is slow to sync when a prescription is processed/shipped/delivered. And I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online.
Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 3 stars.
On a side note:
I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients.
When I realized that my new prescription was not set up for automatic refill (my bad
—I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through the app and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into the app and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact ExpressScripts I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later.
With Family Sharing set up, up to six family members can use this app.