MEGA 4+

Made an account recently after hearing about the “generous” 50 GB, turns out it’s actually 35 GB BUT it’s limited for only 30 days, then drops down to 15 GB after those 30 days are over. Which means you’re forced to use up the extra 20 GB within this time frame to make the most out of your account. So I do what I can, and used up almost all 35 GB before the 30 day window so I didn’t have to worry about not being able to take advantage of the space. But now, MEGA is actually DELETING and BLOCKING accounts that go past their storage limits, and are forcing people to upgrade and pay their accounts. Why would you even give me the extra 20 GB to begin with if you’re gonna delete my files afterwards??? I can’t even download/transfer my uploaded files to my computer, it’s like my files are being held hostage unless I pay money. What kind of crap is this? You tell people “50 GB” but they get 35 GB instead, in which 20 of those GBs get taken away after 30 days? Then force people to pay afterwards with no warning of a required payment/full profile deletion beforehand? Absolutely ridiculous, customer service doesn’t even respond to emails at all whatsoever. Well deserved 1 star, I’ll stick to google drive. I don’t get any bonuses with them, but at least I have the assurance of getting what they actually say they’re offering, rather than lie to me and then hold my files hostage behind a paywall.

Hello, It sounds like your account has been locked for exceeding its storage allowance and ignoring the related deletion warnings.
Some email notifications have been sent to your registered email address, as well as pop up warnings whenever you used our products however no action has been taken by you to resolve the situation.

I been using this app four years started off great now the hackers any everywhere and mega can’t stop them. I’m a content seller with over two thousand videos on mega. Hackers are showing me my videos I never made public yet. I’m keep getting notifications this person has been deleted/deactivated they were never in contacts I only have eleven people in my contacts so common sense someone is on my page. I contacted mega support there only solution is to change my password(which I did 36 times this year alone 2022) I’m the only person that use my device plus I ask them to reset/delete everything/everyone on my page their answer they can’t change my password. I’m just being honest mega is not a good site anymore they really need to up there security I hate that I paid annually now I got to wait til January 2023(never pay annually away month to month) I really use to love this app it was so easy to use perfect for me now the hackers took over I’m losing so much money because the hackers are stealing/selling my videos as soon as I load them SMFH!!!

Hello, Thank you for your feedback.
Can you please be more specific about the issue?
We will try to investigate and solve it so you can enjoy your experience using MEGA!
PLEASE NOTE: Do not reply here. Please send an email with detailed information about the issue to support@mega.nz or we will not be able to help you.
Thank you.

The app is slick and enticing, but not usable (unless you pay). I have used it for years as cloud backup due to their generous free storage, but once you try to use it and move files around, the bandwidth limitations make it impractical. I tried to download a 600GB file and I had to do a little every day since I ran out of bandwidth use on the free tier. I gave up at that point. I still had files there, so I used the mobile app to try to download a folder, but it won’t work on the mobile app since it seemingly only allows downloading folders to “offline mode” in the app and not straight to your device storage. You can “export” files but not uncompressed folders? I then tried to use the web app but Safari has insufficient buffer to decrypt the files. Then I tried to use Chrome at their suggestion since the app and Safari won’t work, and it literally says “Chrome has insufficient buffer to decrypt the files, use the app or use Chrome.” So, my last shot is “make available offline” and then view in the files app where I can transfer off Mega, but I am getting all sorts of helper errors and it is unable to complete. If it works after downloading I will update my review.

UPDATE: I IMMEDIATELY hit my transfer quota, so I cannot download a single 10GB file. Deleting my account and all files I cannot access now.

Hello, We are sorry for the issue you have encountered while using our app. Please email support@mega.nz with additional details regarding the issue and include your Apple App Store ID [Torin Emard]. After sending the email, you will receive an automated response containing a Ticket ID number. Kindly reply to us with the Ticket ID number so that we can monitor the status of the issue. Thank you.