Megabus USA +4

I have ridden Megabus over 30 times. Recently, my trips from Indiana to Chicago have been significantly delayed (multiple hours) causing me to become increasingly frustrated with the Megabus platform. Not only have my buses been delayed / late, Megabus hasn’t notified me ahead of time so I can make proper accommodations for the long, painful wait ahead (some of these delays have taken place in the dead of winter). Due to Megabus’s inability to proactively communicate with its customers, I’m forced to wait at the bus stop and work with their utterly miserable customer service to figure out when my bus is expected to arrive. Not only does the Megabus customer service team have a tenuous grasp on the English language, they are completely unhelpful and will hang up on you / lie to end a conversation. During one of my customer service calls, a rep recommended I download the Megabus app to check the status of my bus. A recommendation as useful as the app. This app has zero functionality and seems as if it was designed in 1990. Do yourself a favor and ride Greyhound. I will never ride Megabus again.

The only reason I ride with Megabus is because the tickets are so cheap but I guess that’s why the app is just as crappy, I have to hope that the bus is running on time which is extremely rare customer service is complete garbage and when you call them to find out where the bus and why its running late how they tell you is to just continue to wait but they don’t give you an ETA. The drivers are always rude in their buses always break down, also not to mention they have the most inconvenient bus times they used to have one that left in the morning several in the afternoon and a couple at night now they only have one that leaves mid afternoon and after 10 o’clock in the evening seriously?!?! I have a better chance hitchhiking than using this service go to greyhound don’t support this company!!!

How is this app even approved? It does nothing. It’s a static search form that crashes while you use it and if you make it to the end and want to book it just opens the Megabus website as a blank search form to start your search there from scratch.

Fellas, if the Megabus mobile site was in working order (oh, for example not forgetting NYC as a city they serve), I wouldn’t have gotten this app in the first place. Thankfully FlixBus (now parent company of Greyhound) operate a reliable service to the same places and have an app with 52k 5-star reviews. Tells you everything you need to know