Menards‪®‬ ٤+

You advertise your difficult to use and punitive rebate program on TV and the radio and it only reminds me of all the “rebates” I didn’t get. Either because the time was too short or they just don’t show up even after jumping through all the hoops. You should digitize your loyalty program or get rid of it all together. A better model would be like Kohl’s cash. You get it instantly and it drives return traffic to your store. They even honor it when it is expired. Their rebate/ loyalty program evokes positive emotions. I like your store and most of your products but your rebate/loyalty program is the worst in the industry and advertising it only drives your customers to the competition. Maybe their prices are higher but they don’t play games with my time or emotions.

Is it any surprise that the worst home improvement store has the worst app? Certain other hardware store chains (who I won’t name) make it easy to locate items and shop from home; that’s because those apps are actually, you know, useful and stuff. But year after year, Menards continues to roll out an app that appears to be for decorative purposes only.

Beyond that, I wasn’t ok with Menards’ useless age discrimination policy during the height of the pandemic (e.g., banning people under the age of 18 from even entering the store), and I haven’t forgotten. It made absolutely no sense, given that kids were never the ones disproportionately affected by the pandemic. Funny how Menards didn’t ban older adults, if they were oh so concerned with protecting vulnerable age groups, but then again, why would they? After all, the elderly might actually spend money at their stores, whereas non-paying kids tagging along with their parents were a much safer target for their bias.

Plenty of other options out there for hardware and home repair, where the apps are actually functional and customers of all age are treated with respect. I won’t shop at Menards again.

is wrong with this app??? Every time I type in a product it say “oops not available” You’re telling me Menards doesn’t sell kitchen windows?? It also will give me completely different options like sinks and curtains. That’s not what I searched for. And if it doesn’t say “oops” it just doesn’t load. It stays on the search page, doing nothing. I recently started using Menards due to living to a state that has one and at first I really liked it. Even though it’s an hour and half away, it is closer than the other large box store chains however I’m thinking of taking the longer drive. The rebate program is really cool until you have to mail in your rebate, um it’s 2022 we can’t upload and do this online? Also in store sometimes the employees are super friendly and helpful and other times they are so rude. I’m remodeling our whole house and the employees in the cabinet, counter area are never helpful and have completely ignored me before.
Menards it’s time for some retraining and updates to your app.