Menufy: Food Delivery & Pickup 4+

To start, when you open a menu, it actually opens a web view of the menu. So iOS suggests you use the Menufy app with a banner at the top. Which makes no sense because you’re in the app! This feels very amateur-ish.

Next, if you want to filter to saved favorite restaurants, you have to toggle that on every time you want that list. My favorites are often buried under several others. It would be nice if users didn’t have to open a separate app menu and select a toggle, just to see the restaurants you want to filter to.

The UI/UX could use some attention. It isn’t the prettiest aesthetic and it feels a little clunky at times. Other similar apps like Toast are much more enjoyable to use.

Ultimately, it’s fine at best. If they charge restaurants less, I’m all for it. Just not the greatest app ever.

Thank you for taking the time to provide your feedback. We are currently working on an updated app that addresses your suggestions. And for context, we do not charge our restaurants for our online ordering or web-building services, including our app. In addition, we do not take a cut of menu sales, unlike other companies. We hope you continue supporting restaurants through their preferred online ordering site.

Ordered on Golden Palace website, Marion, IA. Two hours passes before I call the restaurant. They were no help. Said I need to deal with menufy myself. I think they should have did it since they told me the food had been picked up already. Call menufy and they say I cancelled the order. They had called the number provided in the order that was connected to my Apple Pay. The number was not mine and I didn’t provide one in the first place. I have bank statement showing the charge, my Apple Pay shows the charge. Menufy didn’t care. They said they will not refund me and I need to dispute the charge with my bank. This is so unacceptable. Stay away from these thieves.

We are sorry to hear about the order mishap. For context, Menufy builds online ordering websites at the request of our restaurant partners. Once an order is placed, the restaurant is responsible for preparing a customer's meal. However, we tried investigating your claim but cannot find your order information based on your profile name. For further assistance regarding your order, contact our 24/7 support team by phone at (913) 738-9399 or by email at support@menufy.com. We apologize for any frustration and want to help if possible.

This app worked perfectly fine until it looks like someone else is now running the app and changed everything. Now I can’t even create a login. It won’t respond to using appleID and it won’t respond to using Apple Pay as well. Very frustrating

Thank you for reaching out and sharing your frustration with the recent app issues. We sincerely apologize for the inconvenience caused by the login problem and changes to the app. We're working diligently to resolve these issues and get everything back to normal as soon as possible. We appreciate your patience and feedback.