I like the app. It’s pretty easy to list items and I like being able to find things I’m looking to buy not easily found other places. However the added buyer fees are ridiculous! As someone who sells and buys I would rather have the selling fees then placing that responsibility on the buyer. The buyer looks at the cost of item and by the time they check out and shipping, service fee, processing fee, and tax has been added that $10 item is now $20. Or even worse. It’s hurting sales. People are looking elsewhere to spend their money and it’s forcing sellers to greatly reduce the price of their items. You should remove the buyer fees and go back to the old selling fees. My only other issue is the lack of repercussions for anyone on the app. There are lots of people with ridiculously high cancelation rates. I’ve personally dealt with people who repeatedly “sell” items they don’t have and then cancel the order on the last day they have available to ship it, then relist. They do this over and over again. I’m not sure the end game other then maybe making it look like their sale numbers are higher then they actually are. Nothing is done other then a warning way down the page once the person hits a 50% cancelation rate. I notice they usually use sought after new and popular items to do this with. Also happening are alot of stock or stolen photos and listings for items they’ve ordered but aren’t in their possession.

Okay so I’ve been using this app for YEARS. I have made a couple thousand dollars on everything I’ve sold. I mainly buy and resell clothing but some electronics too since I manage a phone store. When you sell something please be aware that you do not receive payment until the item is received by the buyer and they have inspected and given you a rating. After you receive a rating you then rate the buyer as well. The ratings are kind of nice but once in awhile you will run into a buyer who is just an a hole and gives you a 1 star because it took you an extra day to ship the item. (Yes it’s happened to me a couple times.) I blocked them and refuse to sell to them again. When buying stuff please look at the other persons profile. Read the reviews they have been given and how many listings they have. You can also see when the last time they posted an item was to determine if they are still active. If the buyer doesn’t rate you within a couple days then mercari team will automatically give you a 5 star with no comment. When selling please make sure to take good quality photos. And please make a detailed description of the item. Trust me, you don’t want the item showing up different than you described it. Overall this is the best app I have used to sell and buy items. The only thing I wish they would improve is maybe a live agent to talk to instead of waiting days for an email about your issues.

I find that this selling and buying is really great great Friday lotta great stuff lotta great people but it’s very confusing because if you buy a product or something and you think if you purchased it and then it doesn’t show up for days on your page and then you’ve been charged for it but it never shows that you’ve purchased it it shows sold but not to yourself so I am very confuse there’s been a lot of debits taken out of my checking account but nothing showed up I was very surprised that something showed up I didn’tI was the buyer I was almost going to purchase it from another person so I get very confused about that part so my car is great but the way they run it I think it’s a little bit I don’t know I don’t want to say bad night it’s just confusing to me I still have over charges in my account and I’m not sure whatthsy are for ? You can’t get anyone from Mercari to communicate with you it’s always a question answered by question answered my question so the communication with my car he is not great it’s the people that you work with that are wonderful they are the ones that show me the ropes and I really appreciate it so I don’t even know how to get in touch with Makari I guess her email to say hey what are these charges because I had a credit and I didn’t even use it all but they took it all so we’ll see. I will finish up my transactions and I will not work with Mercari anymore and as soon as I get my banking squared away with them

If you’ve considered selling items online, or buying from the second-hand market, this is by far the easiest platform to learn on. The user interface takes care of both the buyer and the seller. Listing items are easy, and Mercari gives you an automatic suggestion for your listing price. This helps you see what people are paying for your item, which ultimately leads to quicker sales. I’ve drastically supplemented my income by selling everything from comic books, trading cards, and even action figures. I know about 5 people who go even further and sell pottery, kitchenware, shoes, and video games. We sell to the Mercari community, and I buy from the Mercari community. Choosing who to buy from is made easy due to being able to see the sellers reviews. Prepaid shipping is cheap and the buyer protection is a great. Mercari provides articles and forums IN APP to help walk you through everything from listing, packing, and getting paid. I’m not sure about the experience of others but when I request a payout through direct deposit it’s never taken more than 3 days. I tried selling on OFFERUP and it took me 28 days to get paid $50, not to mention the scams and spams I had to deal with. Mercari has been nothing but good to me as a seller. I’ve made good money, I have repeat customers, and have had an overall great experience. Hands down an EBay killer if they keep up the good work!- Slippy Collectibles

First of all, I would like to start saying that I have been on Mercari for a very long time and the new changes are definitely pro sellers market. But authenticating an item is extremely hard because of their software lens if you get too close it is blurry. You get too far away you can’t see it let me correct myself they cannot see it and then they keep asking you to do it over and over and over until they tell you cannot list. Since they cannot prove the authentication. Then they have vindictive sellers on there. Reporting your listings as prohibited items. Example mine was reported recently and was taken down when clearly I had it authenticated. By a third-party which so happens to be the one that they use and you know what they then asked for to prove it was a freaking authentic a receipt literally now how many of us sellers sell on these platforms still have receipts better yet if you purchase from another person on another platform, are you going to ask them for the receipt because they may have bought from someone else so the concept of having a receipt to prove it’s authentic it’s absolutely insanity!!! And unreasonable! So their support is the worst and the authentication process. Other than that now it’s become a seller’s platform which for me is a positive. But as a buyer instead of charging. 0% fee to list the buyers are the ones that get the fees charged to them not right either.

I received my first order of shoes today. The shoes are awesome. I am not sure if they authenticate the shoes. I honestly don’t care if they do or don’t. I just want a pair of shoes that are not trashed by the sellers or whoever they got them from. Some of the shoes that I saw belonged in the trash can. I guess they think that it makes them more desirable. I can’t imagine anyone wanting those shoes. The seller was awesome and the shipping department got my order shipped quickly. What wasn’t awesome was the Customer Service Department. I called them all day to ask them what to do about my account. I opened a second account not remembering that I already had an account. When I was calling them, all that I got was a message that said that you could find the answers to your questions in their FAQ section and then you get hung up on. I really needed to speak to them because I don’t think that this is something that you would find in the FAQ. It also said that they were having high call volume and then you have to select the area of concern. This is where you get hung up on after 1 minute. They said that I had reached the 10 minute wait limit and then I got hung up on every time. I called them all day. I started calling them a few minutes after they opened and I called them at least 10 times at various times of the day. Each time I would select a different option to see if anyone would answer in any department.

It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕

Watch your coupons guys. I earned a $20 coupon for listing a certain amount of items in an allotted time. My coupon said it expires 9/22, and it was there until I clicked on it to use it then it disappeared and I questioned the ones in charge and was told figuratively oh well get over it, better luck next time. They said it expired on the 21st but my coupon clearly said 9/22. I received a message on 9/19 saying it wAs going to expire the next day, which also didn’t make any sense. They’ve never done this to me in the past so just be weary. Ebay has better customer service. I didn’t do anything wrong, the screw up was on your business end, take responsibility and fix it. That’s customer service.I love mercari and I prefer it over ebay for the simplicity. Mercari is becoming a big deal now so with all the money rolling in I guess it’s time to throw in some extra fees; fees, the same way ebay does with their own company PayPal, and the exact same amount mind you, this way I don’t run screaming for the hills. When I’m scrolling through a seller’s list of items for sale something “always” and I mean absolutely every single time since I started on here over a yr ago a glitch! Boop! Just like that I’m thrown off the site completely sometimes to my home screen and other times if it gets real frustrated with my scrolling it’ll knock me out to my lock screen!!! and I have to start alllll over. I can’t ever get to see everything.

I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!

I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)