Mercedes-Benz (USA/CA)

Name: Mercedes-Benz (USA/CA)
Rating: 4.9 (282686 reviews)
Author: Mercedes-Benz USA, LLC

Manage your vehicle with ease.

Free

283K Ratings
Ages

16+
Years
Category

Lifestyle
Developer

Mercedes-Benz USA, LLC
Language

EN
+ 37 More
Size

785.3
MB

For owners with model year 2019 or newer vehicles*, the Mercedes-Benz app gives you access to your vehicle from anywhere. With the Mercedes-Benz app on your device, you have direct access to your vehicle at all times. View data like mileage, fuel level and more, find your vehicle’s location, or take action with convenient features like Remote Engine Start and Remote Lock/Unlock. Primary Connected Vehicle Services: • Start the engine remotely • Lock and unlock the doors • Locate your vehicle on the map • View vehicle data like mileage, tire pressure, fuel level, and more • Manage your profile and vehicles • Send an address directly to your vehicle’s navigation system • Find local Mercedes-Benz dealerships • Ask for support right from the app NOTE: For model year 2018 and prior vehicles with an active mbrace® account, connected vehicle services are available in the separate mbrace app. *Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes-Benz Digital Extras technology. Check with your dealer for details.

Ratings & Reviews

4.9

out of 5

283K Ratings

Underwhelming
02/13/2021

Dwsma
The app itself works ok, but the overall functionality is entirely and utterly underwhelming. Prior to purchasing my 2021 mercedes, I owned a 2017 Ford Explorer. We also have a 2018 Ford F-150. With our Fords, we have an app on our phones that allow us to start the car, but we also have the flexibility to use our key fobs to remote start our vehicles. With the Fords, when it is cold outside, the heated seats and steering wheel automatically come on while the car is warming up. When it is hot, the cooled seats do the same. I could also unlock the car with a keypad so that I didn’t have to carry any key or phone with me if I so chose. With my fancy pants Mercedes, I must fish out my phone, open the app, click the engine button, enter a PIN and wait for my request to be processed before the car will start (I also receive an annoying email that clutters my inbox every time the car starts, stops, locks and unlocks through the app - maybe there is a setting to turn this off). How is it that this app does not provide the functionality to activate the heated seats and steering wheel? To activate the cooled seats? To adjust the climate settings in the car? Why can’t i just use the key fob to quickly press a button and start the car? I never in my wildest dreams thought that when I purchased an almost $90K car that I would miss the “luxury” of my $50K Ford.
Underwhelming
02/13/2021

Dwsma

The app itself works ok, but the overall functionality is entirely and utterly underwhelming. Prior to purchasing my 2021 mercedes, I owned a 2017 Ford Explorer. We also have a 2018 Ford F-150. With our Fords, we have an app on our phones that allow us to start the car, but we also have the flexibility to use our key fobs to remote start our vehicles. With the Fords, when it is cold outside, the heated seats and steering wheel automatically come on while the car is warming up. When it is hot, the cooled seats do the same. I could also unlock the car with a keypad so that I didn’t have to carry any key or phone with me if I so chose. With my fancy pants Mercedes, I must fish out my phone, open the app, click the engine button, enter a PIN and wait for my request to be processed before the car will start (I also receive an annoying email that clutters my inbox every time the car starts, stops, locks and unlocks through the app - maybe there is a setting to turn this off). How is it that this app does not provide the functionality to activate the heated seats and steering wheel? To activate the cooled seats? To adjust the climate settings in the car? Why can’t i just use the key fob to quickly press a button and start the car? I never in my wildest dreams thought that when I purchased an almost $90K car that I would miss the “luxury” of my $50K Ford.
First Class Service, First Class Vehicle
09/09/2024

JEM27!
From the moment I walked into the dealership I felt the difference of this company. Helpful staff that were not pushy or asking a million questions about my situation. Once we were ready to test drive we were again helped without an interrogation. The vehicle speaks for itself…quite literally. The Mercedes app is amazing!Any question I have will be answered and the system is a breeze to navigate. However, in case you are computer challenged there’s a service that is complimentary where a technician will come to your home and answer any questions you have. This car does everything except make coffee, but will definitely find the nearest cafe if that’s what you’re looking for. I don’t want my commute to end and stall going home just to stay in it for a few moments longer. Our salesman was first class as well (thanks Bojan Savic of Scottsdale). His patience and dedication to myself as a customer was unlike any salesman I’ve encountered. No rushing or pressure, just made sure I was getting the vehicle of my dreams. The only con to this experience is that I’ll never be able to get another brand of vehicle because I’m hooked on the luxury of this vehicle and the driving experience it offers. Thanks Mercedes 🥰
First Class Service, First Class Vehicle
09/09/2024

JEM27!

From the moment I walked into the dealership I felt the difference of this company. Helpful staff that were not pushy or asking a million questions about my situation. Once we were ready to test drive we were again helped without an interrogation. The vehicle speaks for itself…quite literally. The Mercedes app is amazing!Any question I have will be answered and the system is a breeze to navigate. However, in case you are computer challenged there’s a service that is complimentary where a technician will come to your home and answer any questions you have. This car does everything except make coffee, but will definitely find the nearest cafe if that’s what you’re looking for. I don’t want my commute to end and stall going home just to stay in it for a few moments longer. Our salesman was first class as well (thanks Bojan Savic of Scottsdale). His patience and dedication to myself as a customer was unlike any salesman I’ve encountered. No rushing or pressure, just made sure I was getting the vehicle of my dreams. The only con to this experience is that I’ll never be able to get another brand of vehicle because I’m hooked on the luxury of this vehicle and the driving experience it offers. Thanks Mercedes 🥰
Mercedes App for 2019 C300 Coupe 4Matic
12/14/2024

Joey VooDooSix
The app is great in general. The best feature is the remote start as I (42M) live in NY, and no one wants to go outside and sit in a cold car when it‘s under 30 degrees outside and snowing. Other than that, the door locking feature comes in handy from time to time. Can’t think of any negative issues with the app itself, but I do find that paying a subscription fee of $150 is a joke on an annual basis after you spend $50k plus or more on a luxury car. We get it, your Mercedes, flex those German muscles, but realistically it’s a turn off to buyers to charge for what is basically a remote start when older cars like Mazda or Ford used to add it on the key fob standard with the purchase of a vehicle (even as an option). As a consumer of Mercedes, it’s more of an “annoyance” to pay for a small feature like that, and every time I use the app, or have to renew the subscription that feeling of “annoyance” is what I think of every time I remote start the car, so essentially what you’re consumer is relating to Mercedes is the word annoyance…which is sad bc the car itself is excellent.
Mercedes App for 2019 C300 Coupe 4Matic
12/14/2024

Joey VooDooSix

The app is great in general. The best feature is the remote start as I (42M) live in NY, and no one wants to go outside and sit in a cold car when it‘s under 30 degrees outside and snowing. Other than that, the door locking feature comes in handy from time to time. Can’t think of any negative issues with the app itself, but I do find that paying a subscription fee of $150 is a joke on an annual basis after you spend $50k plus or more on a luxury car. We get it, your Mercedes, flex those German muscles, but realistically it’s a turn off to buyers to charge for what is basically a remote start when older cars like Mazda or Ford used to add it on the key fob standard with the purchase of a vehicle (even as an option). As a consumer of Mercedes, it’s more of an “annoyance” to pay for a small feature like that, and every time I use the app, or have to renew the subscription that feeling of “annoyance” is what I think of every time I remote start the car, so essentially what you’re consumer is relating to Mercedes is the word annoyance…which is sad bc the car itself is excellent.
Very limited use
03/26/2021

dstaffor
13 days into owning my brand new GLS 450, I got an alert that my coolant was low (this is just after it stalled while I was still moving). Yep, coolant is low. It’s next to impossible to find what coolant to put in bouncing from the manual, to this reference over to that one all telling you that you can’t put non-spec coolant in, but none telling you the right coolant. Find the coolant and go 20 miles from my home and the check engine light comes on. I tried to find any information about the alert on the app or online log in and NOTHING! I can see my tire pressure and on EVERY screen that my car is unlocked, but ABSOLUTELY nothing about the check engine alert I’m getting. Never thought I’d say this... I’d like my GMC back. The information your car sends is invaluable. This app is only good to lock and unlock your car. Otherwise it’s a web with 3 basic points of information. Tire pressure, lock status and if any window or door is open. Useless, useless.And we did contact the dealer. Service was closed - they don’t work Saturday- and 7 hours later the sales person sent a pic of the Mercedes log I’d coolant you can only get by ordering online and having 2-4 day delivery. Look forward to the update on the in- car software. Would be helpful to not be notified everytime someone opens the door that our third row or second row seat is folded down. YES, I know. I put it down on purpose.

Developer Response
Hi dstaffor, Thank you for your feedback! If you ever have vehicle specific questions like what coolant to use, please contact your local Mercedes-Benz dealer. For the check engine light, this is a limitation with the in-vehicle software that we are currently trying to improve.Thank you,Mercedes me connect team
Very limited use
03/26/2021

dstaffor

13 days into owning my brand new GLS 450, I got an alert that my coolant was low (this is just after it stalled while I was still moving). Yep, coolant is low. It’s next to impossible to find what coolant to put in bouncing from the manual, to this reference over to that one all telling you that you can’t put non-spec coolant in, but none telling you the right coolant. Find the coolant and go 20 miles from my home and the check engine light comes on. I tried to find any information about the alert on the app or online log in and NOTHING! I can see my tire pressure and on EVERY screen that my car is unlocked, but ABSOLUTELY nothing about the check engine alert I’m getting. Never thought I’d say this... I’d like my GMC back. The information your car sends is invaluable. This app is only good to lock and unlock your car. Otherwise it’s a web with 3 basic points of information. Tire pressure, lock status and if any window or door is open. Useless, useless.And we did contact the dealer. Service was closed - they don’t work Saturday- and 7 hours later the sales person sent a pic of the Mercedes log I’d coolant you can only get by ordering online and having 2-4 day delivery. Look forward to the update on the in- car software. Would be helpful to not be notified everytime someone opens the door that our third row or second row seat is folded down. YES, I know. I put it down on purpose.
Developer Response 03/26/2021
Hi dstaffor, Thank you for your feedback! If you ever have vehicle specific questions like what coolant to use, please contact your local Mercedes-Benz dealer. For the check engine light, this is a limitation with the in-vehicle software that we are currently trying to improve.Thank you,Mercedes me connect team

This release introduces the Service Scheduler, enabling users to book and confirm service appointments within the app. This feature is currently available for select authorized Mercedes-Benz dealerships. This update also reinstates web registration and includes enhancements to the Beta program, minor bug fixes, UI improvements, and performance optimizations.

Version 3.61.0

Nov 3

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics