Designed for Mercedes-Benz owners, the Mercedes me app lets you manage your vehicles on-the-go, from scheduling service, to making payments, to getting technical help at the push of a button. Available for all Mercedes-Benz vehicles.*
Connected vehicle services like Remote Start and Lock/Unlock are available in Mercedes me for model year 2018 and prior vehicles with an active mbrace® account.** For 2019 and newer vehicles, connected vehicle services are available on the Mercedes me connect app.
*Features are subject to vehicle hardware and network coverage.
**Select model year 2018 GLE vehicles are equipped with Mercedes me connect services. Check with your dealer for details.
With Mercedes me you can:
• View your manuals and how-to videos
• Schedule payments with Mercedes-Benz Financial Services
• Contact your dealer and schedule service
• Speak to a Product Concierge, your vehicle tech expert
• View your MBFS lease or finance info and enroll in Auto Pay
• Access Roadside Assistance
• Edit your account and contact information
• Manage multiple vehicles
• Discover exclusive perks at partner resorts
• See the latest news from Mercedes-Benz
• A more streamlined Document Center for MBFS customers
• Improvements to reduce load time in the finance section
• Updates to the MBFS Privacy Statement
• General bug fixes and performance improvements
Ratings and ReviewsSee All
Frustrating at Best
I rarely write negative reviews about anything because it isn’t worth the energy to me to be “that guy”, but I don’t have a choice with this app. I gave it 2 stars because I think the app itself (design, interface, features) warrant 4 stars, but the reliability and functionality of the service itself is laughable at times. If I were to quantify, I’d guess that 1 of 10 attempts to use the app either to start or just unlock my car will not even open or load. It will randomly log out for no reason, and the “service is temporarily unavailable” or “system is down for maintenance”.
It’s clear to me that the architecture of the software is fundamentally flawed rendering it unreliable. Imagine if 1 of 10 text messages you tried to send failed and you had to try again later?
My hope is that Mercedes directs some resources to scrapping this and rebounding from the ground up because they really should be leading the automotive industry in technology, not lagging behind like they are.
Ridiculous for this brand of car
I’m surprised how slow the app is and is not as advanced as the car. When I try to start the car it always gives me some sort of dumb error like “your windows or sunroof are open” “there’s not enough gas in the car”. Even though my windows and sunroof are closed!!!!!!!! And I definitely have gas in the car 😂 I can’t believe these errors. They make no sense. The gas has to be more than half full in order for it to start. Which is dumb. Because if it’s just even one line less than half. It still doesn’t start. So that means 45% gas is not enough? Dumb. I thought it would be convenient to start it in the cold if you have small kids. So it’s warmed up. But you can’t even adjust the temperature from app. You have to make sure before you leave your car physically the temperature is what you’d want for it to be if the car would be started next time. Another thing that makes zero sense is that once the car does start sometimes without a dumb error. When you go and try to get inside your car. As soon as you open the door. The car turns off. Does it not sense that you have the keys in your pocket or hands and that you are the owner so it should stay on?? Dumb!!!!!!!!!!! My god Mercedes what are you doing.
What kind of crap app is this. This will be my 3rd review of this app, apparently my other reviews were removed. This is the most unreliable app I’ve ever used, why offer the customer something you say is gonna be good and hardly ever works, always loading or doing”maintenance” so you never get to start your car in the cold, far less luxurious brands have this app mastered and you can set climate from the app and turn on seats and heated steering wheel as well which you don’t get from “ the best or nothing” brand, of you don’t have the heater turned on full blast the last time you turn the car off then there really is no point in using this feature. And if you don’t have 5 gallons of gas in the tank you can’t start it anyway like come on Mercedes it doesn’t take 5 gallons of gas to run for 10 minutes I’ve had far less luxurious brands of cars with a hard remote starter which Mercedes should offer anyway, that the car was basically on empty and still started. I have come to expect nothing less of these high end brands and luxury cars anymore offer all the services and never deliver, but as long as you get your money it’s fine. Very disappointed in Mercedes, this will be the last one I ever own.
- Mercedes-Benz USA LLC
- 152.4 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad Air Wi‑Fi + Cellular, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation) Wi‑Fi + Cellular, and iPad (7th generation) Wi‑Fi + Cellular.
- Age Rating
- Unrestricted Web Access
- This app may use your location even when it isn't open, which can decrease battery life.
- © Mercedes-Benz USA, LLC.
With Family Sharing set up, up to six family members can use this app.