Meriwest Credit Union +4

New App is crap

Why did they need to do this? The old one was fine. Somebody must have needed to justify their job by coming up with the new app idea. My complaints are the same as others about format not fitting screen , having to do multiple steps to pay bills where before it was seemless and now a couple of my bills need over a week to schedule when before I only needed 2 days to schedule on time.
Also, I had a problem with mobile deposit and it took a week and 3 calls before they told me it was straightened out (we’ll see next time I make a deposit), they told me they would call and confirm when problem was resolved. Nope! No call , I have to call back and go through the verification hassle twice.
I’m convinced that the only reason they did this was that they’re gonna be saving money on their end somehow. Why else mess up a functional app??

Resposta do desenvolvedor ,

Thank you for providing your feedback. We are working to provide members with the best possible banking experience and appreciate your patience during this time.

Mobile check deposit is broken

January 2024 was the last time I was able to process checks without issue with Meriwest Mobile Deposit. Starting February some checks, when scanned, return an error message. Since then I have spent countless hours on the phone with support, memorized the hold melody, and can recite the hold message by heart, and yet all the support was able to provide is an advice to go to the branch to process these checks.

No quick balance!?

Newest update removes the ability to check your account balance from the app which is the ONLY reason I have it downloaded. You have to log into the app, then go to the website, log in through there, verify your identity over the phone, THEN you can see how much money you have in the account. App is completely useless now, will be deleting and likely leaving Meriwest soon to a company caught up in the 21st century.