METRO curb2curb 4+

My mom used to pay almost $500 a month in ubers for work which was only a 5 minute drive away! We both can’t drive due to disabilities and this has become our life saver. I truly wish they had this throughout all of Houston and perhaps some day they will. For now, this is amazing for our Black and Brown communities. All the drivers are amazing and sweet to me and my mother. I do not have any complaints! Keep doing the amazing work yall are doing! And keep listening to your communities that we need more stuff like this !!!!

Hello, Thank you so much for sharing your experience and feedback on our drivers! We're thrilled to hear that the METRO curb2curb has been a convenient and affordable transportation option for you and your mom. We appreciate your support as we work to make transportation more accessible for everyone. Thanks for choosing METRO.

The system in general needs a revamp. People book rides a week in advance and block the schedule for the first 4 hours of the day. If you need to be at work in the morning don’t bother they won’t be available until after 10 am you will be late for work using this service!!!! Trust me!!! With the amount of people in the city running a bus once a hour makes no sense. I’ve lost my job riding this bus couldn’t take jobs because the bus doesn’t go there. I’ve sat on the side of the rode for up to two hours because the bus is having significant delays.. all metro can offer is a im sorry but never a fix to the problem. Yes metro is cheaper than paying 30 dollars on Uber but you will wait hours to get to your destination

Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you've faced with our services. Your experience is important to us and we understand the frustration caused by scheduling issues and delays. Please contact Customer Service by calling or texting 713-635-400 Mon-Fri between 8 a.m. - 5 p.m. so your experience can be forwarded to service planning team. Thank you.

They are constantly doing the best they can especially keeping people inform , how long it will be calling as a reminder. Have gotten to know a few drivers I consider friends and family. They are helpful and don’t get upset or attitude when asking for help.

Thank you for sharing your positive experience. We're pleased to hear that you appreciate the effort to keep you informed and provide excellent service. Thanks for choosing METRO!