As a frequent and avid metro flex user, as well as a high school student with a job. Metro flex definitely helps with saving money when traveling places to place but the wait times are diabolical to what it used to be. Wait times went from 5-10 minutes to 30-40+ minutes through out the years which is very inconvenient and on top of the long wait, a lot of drivers end up picking up homeless or aggressive people, drive slow, and/or constantly not following gps or going to wrong drop off/pick up locations, which can be insufferable. Especially if you’re running late. If you’re in the Renton/downtown Renton area this happens more frequently than not.

I just want to say that this service has been beneficial to me in terms of saving money at the trade off of potentially waiting 30min to an hour just so I can get a about a 7-10 minute drive to work or home. However whenever I see that a driver is 5 minutes away I immediately assume that it’s going to take 5 minutes for them to get to my pick up location but instead it turns into another 30min wait despite them being so close. I spoke with one of the drivers recently and apparently this has been an ongoing issue. The app doesn’t take into account that the driver may have an emergency whether it’s being stuck in traffic or needing to use the bathroom. I think drivers should have the option of updating the wait time if something unexpected is happening and save the headache of customers expecting their ride to arrive at the pickup location in a few minutes. Before I end this review, another pet peeve I have is being told to take the bus and I wish it showed me where the bus is on the map and where it’s coming from!I really REALLY want this Service to work and has so much potential.

don’t even get me started with this app. this app literally always glitches, and keeps telling me to take a bus. the drivers are also rude, and sometimes they’re even confused with how to use the app along with the GPS. a fair amount of drivers told me that the GPS doesn’t work, or that my drop-off address doesn’t even show sometimes. i’ve also had some more issues, recently being that i had a driver who drove me around the same block 5 times, and then stopped in the middle of the road for 10 minutes. he claimed that it was his first time working for metro flex, and that he didn’t know how to use the app. another time was when i literally got kicked out of the metro flex because i didn’t bring my orca card, and mind you i am a minor, so i shouldn’t even have to use my orca card because i thought that it was supposed to be free. please fix your app, or bring back via to transit. i’m so tired of this, and i am definitely not willing to book an uber or a lyft because i’m not spending money just to get myself to school and back home every day. how will i get to school when i can’t even rely on a simple app to take me because of how dumb it is along with the service? i am very disappointed.

With more and more employees returning to office there is no parking available at the light rail stations so I try to utilize this service to bring me to/from the light rail. Recently it has been impossible to book rides resulting in me being late for work or stuck at the station after work for over 30 min waiting for a ride home (bus option involves over a mile walk to my house). Drivers tell me that high school student have been utilizing the metro flex cars after school requiring drivers to wait in long school pick up lines and also students booking/cancelling rides at the last minute. Apparently these rides are free to students and as a result are taking advantage of this service which is needed by working professionals, senior citizens and parents for legitimate reasons. Cars from Kenmore should not have to be diverted to Kirkland just because students don’t want to take a bus, walk or ask their parents for a ride. Keep the cars where they are scheduled to be!

I use this to get to work from a bus stop, and while it's great when it does work properly, multiple times I've been screwed over from the unpredictable app. It once added another stop when the driver was already close to me, forcing them to u-turn. You'd think the app was first-come-first-serve through a queue, but apparently not. And the random shuffling of drivers seems to not make sense. The drivers are great and are just doing their jobs. The app is the #1 cause of unreliability. So even if you pick up a ride half an hour or more before you want to leave, your driver is constantly working (I don't even know if they receive breaks), you're at the mercy of a completely unpredictable app

App is slow to load takes several minutes to display drivers then in the minute I’m processing available rides they disappear. Drivers take longer than estimated time. I wouldn’t be using Metroflex if there’s an easy Metro Bus I can hop on so stop showing me normal bus routes. Drivers will go from 2 minutes away to 30 minutes away over the course of 3 minutes making it hard to get a ride. I wish there was a schedule option. Sometimes I’m booking rides 45 minutes in advanced at the end of my work shift just to get a ride. There needs to be more vehicles available.