Metro Market 4+

I called customer service to get a coupon that I didn’t get credit for. After 55 MINUTES, the lady in customer service said they did not ever have that coupon.

I asked her if she was saying that I did not actually have the coupon in my hands that I had read to her FOUR TIMES.

She said nothing, other than I’m sorry, MA’AM.

I then asked her if she thought I was a woman, and she said no, I was clearly a man.

I asked her if I could speak to a supervisor because she clearly couldn’t resolve my issue.

She did not answer me, but put me on hold for TWENTY FIVE MORE MINUTES, then hung up on me.

I wasted 1 hour, 19 minutes and 37 seconds of my life, according to my cellphone.

After about fifteen minutes, I didn’t care about the coupon; I wanted to see if her evasiveness was on purpose or not.

I guess I got my answer.

DO NOT EVER WASTE YOUR TIME ON THE PHONE WITH CUSTOMER SERVICE; go to the desk in the store.

Metro Market in Mequon is a fantastic store to go grocery shopping or use the pharmacy. The people who work there are absolutely service oriented. People like CJ, Mary, Ava, Chris and others welcome you into the store or if using the online service welcome you there. I am so impressed with this fantastic group of people. Nothing is too much for them to do for you. Mequon Metro should be the model for other stores. This is a family and we, the guests are part of the family. You don’t find that anywhere, but in Mequon at Metro

Evelyn Greenberger

This has been an easy way to get grocery shopping done with a busy family of 5. The app is intuitive, and easy to use once you utilize it. But, there is no where to click “go green” to reduce waste. And if you are looking for an item sometimes you cannot “purchase” purchase it on the app. Example: fresh donuts or edamame out of the pods. I can only get certain items by going in the store.