MetroFax–Send fax from iPhone

Name: MetroFax–Send fax from iPhone
Rating: 4.7 (3148 reviews)
Author: MetroFax, Inc.

Send and receive faxes

Free · Designed for iPad

3.1K Ratings
Ages

4+
Years
Category

Business
Developer

MetroFax, Inc.
Language

EN
+ 2 More
Size

180.8
MB

Receive or send a fax from your iPhone or iPad with the MetroFax app for iTunes. The app is the free companion to the MetroFax desktop faxing solution and works with any active MetroFax subscription. New users can get a free trial by visiting the MetroFax website. Start faxing free in minutes. • Send, receive and view your fax from your iPhone or iPad • Upload files and transfer PDFs to your cloud storage (e.g., Google Drive, Dropbox or Box). • Scan documents using your device camera • Add a personalized cover page • Manage your fax contact lists • Store and access fax documents with unlimited cloud storage • Print faxes conveniently using Air Print Visit our website and start faxing today. We appreciate your app reviews and feedback.

Ratings & Reviews

4.7

out of 5

3.1K Ratings

Great service, very reliable.
05/21/2018

Alcázar
I am in the health insurance business and still some entities and clients use fax. If you have a business this App pays for it self, I pay $80 per year and just forget about it when I needed the most, it will work immediately, seamless, and will get me out of trouble. I can take a picture of a document fax it over or receive a fax on the road. Is very reliable I have been using this service for four years now, It beats to have a fax line, buying the toner and other side expenses. I highly recommend this app even if you fax one page per month is pretty much what it cost you to go to the currency exchange, plus your time, plus your has, and maintenance
Great service, very reliable.
05/21/2018

Alcázar

I am in the health insurance business and still some entities and clients use fax. If you have a business this App pays for it self, I pay $80 per year and just forget about it when I needed the most, it will work immediately, seamless, and will get me out of trouble. I can take a picture of a document fax it over or receive a fax on the road. Is very reliable I have been using this service for four years now, It beats to have a fax line, buying the toner and other side expenses. I highly recommend this app even if you fax one page per month is pretty much what it cost you to go to the currency exchange, plus your time, plus your has, and maintenance
If I could give zero stars I would
04/04/2020

DeanahTaylor
Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself. Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time Third, the app crashes a lot Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this one

Developer Response
Hi ,This is not the experience we want you to have. We do provide 24/7 phone support at 1-1-888-321-3121 , live chat support as well as email support through the mobile App at ios@myfax.com. Should you still require assistance with your account, please message us directly at socialsupport@myfax.com and we will be happy to help. Thank you, ^DH
If I could give zero stars I would
04/04/2020

DeanahTaylor

Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself. Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time Third, the app crashes a lot Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this one
Developer Response 04/05/2020
Hi ,This is not the experience we want you to have. We do provide 24/7 phone support at 1-1-888-321-3121 , live chat support as well as email support through the mobile App at ios@myfax.com. Should you still require assistance with your account, please message us directly at socialsupport@myfax.com and we will be happy to help. Thank you, ^DH
Great Features But NOT HIPAA Compliant
08/08/2021

ILYBICD
I signed up for the free trial and it was easy to navigate on a web browser and via app.I liked that I could send and receive faxes at an affordable price. And it was easy to cancel, unlike some other online faxing options. I would have kept my subscription but it’s NOT HIPAA compliant and I need to fax PHI. I was primarily planning to use this for Healthcare related faxing needs. But when I found out it wasn’t HIPAA compliant, I had to cancel my subscription.Please make this service HIPAA compliant.Please make the faxes via web browser, email, and APP, secure, encrypted, and HIPAA compliant. Then I would definitely come back as a customer! Thank you so much!

Developer Response
Hello @ILYBICD. Thank you for your feedback and unfortunately, we do not offer HIPAA compliant services. Our service only offers TLS encryption for storage and e-mails notifications. However, our sister company https://enterprise.efax.com/ do offer HIPAA compliant services. For more information, please feel free to message us at socialsupport@metrofax.com and we would be happy to assist! ^RA
Great Features But NOT HIPAA Compliant
08/08/2021

ILYBICD

I signed up for the free trial and it was easy to navigate on a web browser and via app.I liked that I could send and receive faxes at an affordable price. And it was easy to cancel, unlike some other online faxing options. I would have kept my subscription but it’s NOT HIPAA compliant and I need to fax PHI. I was primarily planning to use this for Healthcare related faxing needs. But when I found out it wasn’t HIPAA compliant, I had to cancel my subscription.Please make this service HIPAA compliant.Please make the faxes via web browser, email, and APP, secure, encrypted, and HIPAA compliant. Then I would definitely come back as a customer! Thank you so much!
Developer Response 08/10/2021
Hello @ILYBICD. Thank you for your feedback and unfortunately, we do not offer HIPAA compliant services. Our service only offers TLS encryption for storage and e-mails notifications. However, our sister company https://enterprise.efax.com/ do offer HIPAA compliant services. For more information, please feel free to message us at socialsupport@metrofax.com and we would be happy to assist! ^RA
It works okay, but counterintuitive
03/24/2020

Lacooper68
The app is somewhat glitchy, but I found that their website, was easier to use. For some reason the app does not work well across other apps when you need to attach documents. ( I did adjust settings ) I could not access docs that were saved to the cloud or even google drive.I had to put a document in my photos file to access it and attach it to a fax.However, it did what I needed it to do. You just need to have the patience of a saint.

Developer Response
Hello Lacooper68, we are aware of the issues of the app and we are currently working on a fix. However, accessing files from our metroFax app to cloud storage apps are not impacted. Please make sure that you are on our most latest version 5.4.2. Please message us at socialsupport@metrofax.com for further assistance. Thank you, ^RA
It works okay, but counterintuitive
03/24/2020

Lacooper68

The app is somewhat glitchy, but I found that their website, was easier to use. For some reason the app does not work well across other apps when you need to attach documents. ( I did adjust settings ) I could not access docs that were saved to the cloud or even google drive.I had to put a document in my photos file to access it and attach it to a fax.However, it did what I needed it to do. You just need to have the patience of a saint.
Developer Response 03/24/2020
Hello Lacooper68, we are aware of the issues of the app and we are currently working on a fix. However, accessing files from our metroFax app to cloud storage apps are not impacted. Please make sure that you are on our most latest version 5.4.2. Please message us at socialsupport@metrofax.com for further assistance. Thank you, ^RA

Thank you for choosing MetroFax. This release includes bug fixes and content updates to improve your faxing experience. We appreciate your app reviews and feedback

Version 5.4.11

12/15/2021

Data Linked to You

The following data may be collected and linked to your identity:
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- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Version 5.4.11

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