Metrolink 4+

These heavily negative reviews that your probably reading are a little outdated, as the app has either been updated or the reviewers are blind as a bat. I personally have seen that it warns you what timeframe you can use your ticket before it expires, and what your start to end destination is. The time frames for when the train shows up doesn't even need to be on the app just get Google maps people. The prices for a ticket can be a bit pricy if your used to bus type prices of $1.5, to pay around 14$ can be a bit much for some people. The Metrolink tickets allow for you to carry it's use onto another train line as well if you understand how tickets work. That actually is my only complaint, explaining what options you have once a ticket is active and how to use those options as most who use trains in general are on the older side.

Unfortunately, I use this app every commute. It would be great as a freshman hackathon project, but certainly not from a student of UI/UX—the design and experience are awful. It’s hard to know where to begin. For starters, there’s no way to add tickets and passes to Apple Wallet. Most buttons in the app—and the app really mostly consists of just a list of whote-on-blue vertically stacked buttons—are simply web links that open up in your browser. There is no concept of “schedule”: everything is labeled as some variation of “latest updated schedule”, as though there might be an alternative “schedule” that is not up-to-date and really you want the updated one. Why not just say “schedule” like every other train/bus system in the world and keep it up-to-date?? And to actually get to the schedule lookup, you have to 1) click “latest schedule update”, scroll way down in resulting browser page to “view our updated schedule”. Oh, and I just found out today that there’s actually an express train about 1 mile away (Montclair) from my normal station (Claremont), yet when I look up schedules from my normal station it doesn’t show that as an option. Come on! I can drive/walk/bike a mile to get the express! My suggestions: 1) Hire a real developer. 2) Try using the app sometime as a user.

lMy friend and I decided to take a trip on the train and purchased our tickets on the app. We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.