iPhone Screenshots

Description

The official Metrolink App is like having a ticket machine in your pocket. Your device is your ticket! Buy a ticket anywhere, anytime - in seconds.

With the Metrolink App, you can securely purchase Metrolink One-Way, Round-Trip tickets, 7-Day, Monthly and Weekend Day Passes in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information, activate your ticket prior to boarding and your device is your ticket.

Never lose your ticket again! Once you purchase your ticket, it will always be in your ticket wallet. Need to replace your phone? No problem - you can easily transfer any purchased ticket to a new device.

Riders who use the Corporate Quick Card and riders who transfer to Metro Rail should continue to use paper tickets from Metrolink’s Ticket Vending Machines. Metrolink will be implementing a variety of enhancements to enable these users to use mobile ticketing in the future.

We are making the app better every day! Visit www.metrolinktrains.com/app for more information.

Features:
● Secure ticket purchasing with your credit or debit card
● Your device is your ticket
● Easy to select your origin and destination to purchase
● Never lose your ticket - tickets can be easily transferred if your phone is lost or stolen

What’s New

Version 6.13.100

This version contains several under-the-hood improvements for future releases.

Ratings and Reviews

2.7 out of 5
160 Ratings

160 Ratings

garciapiano ,

Missing a lot of features

This is definitely a lot better than a paper ticket as you have less of a chance of losing or damaging it. The app gets the job done but it really needs some more things like schedules, current advisories and a Paypal payment option. Also, if you plan to use the Metro transfers you have to get them from the ticketing counters. Just ask, as it won't work with metro tap card readers. I have a monthly pass and I just have to get a tap card every month at union station.

balletbabydoll ,

App is awful and Customer service is even worse

lMy friend and I decided to take a trip on the train and purchased our tickets on the app. We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.

Darya301888 ,

Whoever was in charge of the design for this app needs to be fired!

This app shows a complete disregard for basic convenience. Never in my entire life have I not been able to look at train schedules before purchasing tickets. As well as that, it baffles me that no where on the app is there any indication of the expiration time limit that applies to one way tickets. Had I know that the tickets I was buying for a week in advance would expire at 3 AM the next morning, I would have never used this completely useless app, and my money would not be wasted. This aspect of Metrolink’s ticket buying process itself is completely irrational to me. Why is it that I am unable to buy a ticket for a future trip on this app?

My suggestion for Metrolink is to address these issues, otherwise I can’t fathom using this feature any time soon in the future. Overall, an extremely disappointing and frustrating experience. My advice for people considering using this app is to save their time and money, and use a different train service.

App Privacy

The developer, Southern California Regional Rail Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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