MGM‪+‬ +17

Re Deep State episodes missing from season 2 on Directtv

I began watching the Epix channels this summer during the month long free trial on Directtv. I was able to watch all 8 episodes of the Deep Sttate series. I recently signed up for the Epix channels for $5.99 a month through Directtv so I could watch season 2. I am finding that episodes 3&5 of Deep State season 2 are missing from the on demand Directtv lineup. I have inquired several times both with Directtv and Epix and have gotten no where. Directtv says it is Epix who needs to add them and Epix says Directtv is responsible for adding them. So I am disappointed at this time. Epix if you are reading this can you fix this problem? Thanks

Resposta do desenvolvedor ,

Hi! We can reach out to DIRECTV and inform them of the missing episodes; however, we do not have any control over their VOD. All episodes are available on the EPIX and EPIX NOW apps.

Kindly email support@epixnow.com for further assistance!

Coming soon

Lol I just can’t with this crap. I go to report the issue on the developers site and can’t submit my issue. I’m stuck in a loop of verifying I’m not a robot. SAVE YOUR MONEY AND SPEND IT ELSEWHERE. 4 days later and still cannot watch a movie that cam out per the app 4 days ago. What is the point of a streaming app if you can’t stream what you say comes out? 2 days later and still can’t watch a movie that came out on the service 2 days ago. Lol this service is such a joke it’s not even funny. Been waiting weeks for this movie to drop and it says Monday July 18th. Today is July 19th. Go to watch the movie and I’m told it comes out July 18th. Again we are a day past that. I almost don’t even want this service being free for a year. I got a year free from my internet provider and after using it for less than a month I would never pay for the service. They post movies in the coming to EPIX section (the longest I have seen) a month and a half before it’s available to watch. One movie I was like oh I’ll watch this said it’s would be coming in a month after clicking on it. 2 weeks before it’s out they moved it from the coming soon section and put it in the section it belongs action and adventure even though you still could not watch it. I have had most streaming services and never seen anything this bad. Just post the movies the week they come out not almost in 2 months also don’t post the movie in it’s section till it comes out as it causes a lot of confusion.

Buyer beware

So I subscribed to this app just to watch a certain show I have been dying to see. On June 30th my free week trial expired and I was charged the $6 for a month service. Totally fine and expected. Well, 4 days later on July 4th I noticed ANOTHER $6 charge on my bank account. Upon investigation, it was a second charge for a separate epix service THAT I NEVER SIGNED UP KET ALONE AGREED TO PAY FOR. After several back and forth emails with epix customer service, i received an email bluntly stating there was nothing they could and to contact iTunes. So I did. iTunes informed me this was a completely separate service for “apple tv” and could not tell me when or how I was signed up for it. I canceled both services and iTunes informed me that I would receive a refund for the second $6 charge “sometime in the next 30 days”....now living pay check to pay check ad a lot of people do these days, this has caused my bank account to be overdrawn by a friggin dollar. Since I’m on good terms with my bank, they have waived the overdraft fees after I showed them the emails thank god. Because of that, I’m not pushing this any further and am just done with it. Just wanted to give people a heads up as nobody could tell me how or why this happened. But, I did get to watch my show and enjoyed it thoroughly so not a total loss here. Very frustrating though.

Resposta do desenvolvedor ,

We apologize for the frustration! It seems that you signed up for a Free Trial on EPIX on Apple TV as well as EPIX NOW. Though they are both EPIX services, they are two separate apps and have two separate Free Trials. Unfortunately, since we do not direct bill, we do not have access to your payment information to process a refund. We apologize once again for any confusion.