mHelpDesk 4+

mHelpdesk, LLC

Designed for iPad

    • 3.6 • 165 Ratings
    • Free

Screenshots

Description

mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a WiFi or cell signal, your team can still get the job done.

Work Online or Offline
With our innovative offline feature, your team can continue to work even when a WiFi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified Scheduling
Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional Estimates, Onsite
Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices That Get Paid Faster
View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer Support, Made Easy
By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting Field and Office
With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies." - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration)

Everything You Need to Get the Job Done
- Web and mobile access
- Offline/online sync
- Scheduling
- Lead management
- Job management
- Email/SMS (text) Automation
- Estimates
- Invoices
- Inventory
- QuickBooks integration

mHelpDesk Has Happy Customers Across Many Industries
- HVAC
- General contractors
- Electricians
- Plumbers
- Handymen
- Exterminators
- Locksmiths
- Roofers
- Installers
- Repairmen
- AND MORE

Getting Started
If you’re already a mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

About Us
For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

Disclaimer
mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

What’s New

Version 2.36.0

Resolved issue where some users were receiving an error message when uploading photos. Made additional bug fixes to improve user experience.

Ratings and Reviews

3.6 out of 5
165 Ratings

165 Ratings

Millstn ,

PLEASE UPDATE COMPATIBILITY w/ iOS14.2

Mobile App is no long fully functioning with Apple’s recent update. Users can only view one job or work order at a time and then they have to close the app and reopen the app to view a second job/work order. This must be repeated for every subsequent job/work order one is trying to view!! A user cannot go from one job to the next during the same login period as it will show the same job information as the FIRST job the user viewed when they first opened the app, regardless of what job/work order the user attempted to open.
This is extremely frustrating and time consuming.
Anxiously awaiting a resolution!
This is the first time our organization has experienced a “glitch” like this with mHelpDesk, so overall, we are still very satisfied with the service.

MadMike941 ,

Compatibility iOS 14

Please update compatibility for iOS 14. Can only view 1 work order before having to completely close out the app, then re-open to see what I need to see. Swiping to my next day in the schedule and clicking a work order will show the same exact ticket every single time, until you close out the app and re-open. This is a very big annoyance! Can only use the iPad as of right now which for me is not handy because your app doesn’t support landscape view! Please fix as soon as possible! And if your reading this I have an iPhone 11 Pro Max FYI. Stay on 13.x.x firmware mHelpDesk users. Or you’ll be sorry, because now I can’t even roll back to any version of 13 whatsoever

Hence64 ,

No notes and have to constantly refresh

Some good features, but after using this for 6 months the problems are very frustrating. The customer can view the work orders, but when the contractor puts a note on, the customer cannot see it. One of the most important reasons for this website is to communicate with our customers. And this app makes it more difficult. We have reached out to developer and they say the only way the customer can see notes is if you email them. Then why have the notes section? You developed the app, and we pay good money for the service. Why can’t you reprogram for our use? And the other frustrating thing is you have to constantly refresh your screen after every single action. Closed work orders pop up and you can go into a different work order than what you selected. The cursor also disappears when you select a text box. And you don’t always notice it when you’ve already typed the entire note.

App Privacy

The developer, mHelpdesk, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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