Mi LUMA 4+

Name: Mi LUMA
Rating: 1.9 (688 reviews)
Author: ATCO

ATCO

- 1,9 • Оценок: 688

- Бесплатно

Снимки экрана (iPhone)

Описание

Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a valid email. However, if you already registered for Mi LUMA web, our online customer portal, there is no need to register again in the app, you can use the same username and password to sign in.

After your first sign in using your username and password, you can choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins, making signing into Mi LUMA easy and quick.

Once signed in, you will see the Dashboard with the current balance of the electric service account your registered. With a single tap, view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using either a credit card or a bank account. Payments made through Mi LUMA app are credited the same day.

The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA Energy. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24x7.

21 сент. 2024 г.

Версия 1.18.2

- Resolved an issue that prevented the outage map from loading properly

1,9 из 5

Оценок: 688

Bad bad and bad

For a company making millions of the backs of Puertoricans and keep raising its rates constantly and a bunch CEO’s with the main one having a salary of 1 million +, you would think that the app at least would be decent.

It’s slow, it lacks a lot of functionality, and it forces you to log in every single time. There’s no option to save account or use Face ID to log in. I gave it two stars just because once you actually do log in then you can pay the bill, download pdf and “see outages” at its own slow pace.

The worst application

It works simply, in other words, if you don't want to pay, we're going to charge you anyway...because if you press the pay button and leave the option for just a moment, you can no longer pay, and you have to try again, in practical terms, another day when you remember...moreover, it doesn't have options for automatic payments...it has a cool option to see which towns are out of service, but I don't find it practical; since if the power goes out in my house, I'm going to realize it immediately, I don't have to open the app to check 🫤 because it will be obvious to see the neighborhood without power...they should focus the app on more essential and practical things..."

Login to the app is horrible…

Do the app is as reliable as the power in the Island. This app work intermittent, I do not know if the app outages competes with the power outages but neither is reliable.

Every time I have to pay my bill it does not allow me to access the app or the webpage, then my payment register late by a day or 2 an it’s frustrating. I wish I could give this Company as a whole a -0 star because is garbage!!! Horrible service overall, from service in general, call center, and app. Also, I’m writing this in English i hopes someone reads it, because I doubt people in charged of this company is fluent in Spanish! You want my money? Fix the app so I can pay you!!!!

Разработчик ATCO указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.