Mi Telcel 4+

System failure

There is often a system failure without any follow up, I have automatic charges for prepaid and all the sudden it stopped charging. The app doesn’t update either, names of each plans are very confusing that doesn’t tell you what is included, that makes think they are designed to confuse people and to make them pay more for misleading names of each package which doesn’t mean anything by itself. Since there aren’t much competitors, they don’t improve anything or at least I haven’t seen for years

Réponse du développeur ,

Sorry for the incovenience. We are already working to give solutios. Thanks for your comment, it helps us to improve.

Telcel is the worst

I’ve had this app for about a week and not once has it been functioning. I tried to delete it and reload it, this is not a brand new phone.

I’ve now spent an entire afternoon trying to pay my stupid bill. The website is not working, the chat is not working, the app is not working, the Call-in system is not working. Because I have an iPhone 15 I can’t just go to an oxo and put more service on my phone, because I have a plan. However I literally have spent the past four hours trying to pay this company and every single thing that they have is completely broken. GET IT TOGETHER!!!

No help for gringos

Paying for US credit card each month is a depressing, Dreadful experience. Sometimes it works sometimes it doesn’t, using the same credit card. The app almost seems to be toying sadistically with me. My credit card works in Mexico, has been used over 100 times in the last seven years. Mexican bank card does not work either, although at least it was explained they they don’t like foreign, permanent visa owners. Anyone reading might would think twice to move to Mexico and help the economy here, Telcel.