MICA Mobile is part of a cloud-based software solution to totally mobilize your workforce in the field. The app lets you capture loss-related job data, pictures, notes, electronic signatures etc. on-site. Use action items to communicate with field technicians and track progress. The app is backed by a powerful rules engine platform to keep your workflow within SLA guidelines and procedures. The app is integrated with the insurance industry’s leading estimating platform, Xactimate, to eliminate duplicate data entries.
MICA Mitigation Suite includes:
- Built-in IICRC S-500 standards
- Electronic signatures and documents
- Moisture logs
- Picture annotations
- SLA management
- Business process management
- Equipment management
- Custom Pricing and Estimating
Go completely paperless with MICA.
- EULA update.
- Some bug fixes in work authorization module.
Ratings and ReviewsSee All
I know your game, NextGear.
Just because you contracted with Farmers and the alacrity programs while contracted with Service Master Corporate for the Restore 365 application(now known as NextGear) and you make enough money, doesn’t save you from the fact that you have severe issues with your software’s services and it’s basic mechanics. I use your application (MICA and NextGear) on an IPad Pro(lastest model) that’s running the latest apple A12 processor, and your application still has issues so your IT team’s lame excuse of ‘you need to hard restart’ and ‘it’s the device you’re using’, goes right out of the window. All of your programs, including MICA mitigation software, have bad ratings and are from people being forced to use this application by their employers/corporate offices/job programs. These are the people you should be listening to. You can only last so long before ServiceMaster decides to make it’s own software like ServPro did, and insurance adjusters and agents are already aware of the issues your software presents. It’s only a matter of time before insurance companies start listening to the complaints from their employees.
Everybody else has pretty much summed it up. This app constantly freezes and crashes. And when it is actually working, it is SLOW. The sketch feature is a complete joke and about as unintuitive as it gets, with no easy way to do small rooms because the touch sensitivity is so clunky. Big sketches are almost impossible because the zoom/center tool doesn’t work at all. The readings section is also extremely buggy with moisture readings getting placed at the wrong data point if you change pages or cancel a reading before you save.
I never rate apps but this one is so bad I had to say something. It is a massive shame I have to use this software every day and apologize to customers constantly because I can’t get the forms section to load. This joke of an app just adds more time and stress to a job that already has plenty of both. MICA should be ashamed they are collecting money from this broken app, but they don’t have to use it so why should they care.
I spoke with someone at MICA about installing a feature to allow you to center the sketch at anytime. It is very time consuming to get into the sketch on a large house and end up going to the edge of the screen, then having to grab every room and move it individually. I know mine sometimes only allows one move per touch and then you have to leave the sketch to come back and make another single move. Also, entering numbers into the moisture mapper. If I enter 100 it will take 10-15 seconds for it to show up. The answer to any questions at the help desk is “did you do a hard reboot”.
With Family Sharing set up, up to six family members can use this app.