Mitel® MiCollab® Client
MiCollab provides customers that have installed Mitel phone systems with a single access point for all their business communication and collaboration needs. Employees can check the availability of colleagues, make phone calls, search the corporate directory, IM contacts, check corporate voice mail, change status, place video calls, and more, directly from their desktops. MiCollab includes:
Presence – know if contacts are on the phone, away from their desk or available for a voice or video call or instant chat. Users can also manage and automatically update their status and call-routing preferences based on location or time of day
Call handling – Receive, place, and hand-off voice calls using a desktop phone, softphone, or any mobile device with a MiCollab Mobile Client.
Softphone – enjoy the same in-office communications management from a remote desktop or laptop with an embedded, software-based IP phone.
Call history - View incoming, outgoing and missed calls
Messaging – visual voice mail with presence information on the person who left the message and a range of options for dealing with the message.
Point-to-point video collaboration – place a video call with the click of a button.
The MiCollab Client for Macintosh works with the Mitel MiCollab Server 8.0 (or higher) Unified Communication and Collaboration platform. Contact your IT manager or Mitel representative for more information.
This app hasn’t received enough ratings or reviews to display an overview.
Works but very susceptible to slightest network latency
Jon-Eric
I’m generally pleased with the functionality but very, very frustrated that the slightest network latency causes the audio to stutter and skip. I’ve used many VOIP-type products for years and expect audio-only services to perform top-notch in 2018. I routinely get better and consistent audio quality with any number of other audi apps (FaceTime, Skype, Microsoft Teams, WebEx, GotoMeeting, Zoom, and many, many others).
Great so far, but could use one major tweak
MICDS-STL
This is the kind of app that you just leave open on your Mac, particularly when your desk phone is a big part of your job. So much so that it feels awkward as having it appear in the Dock all the time. It seems like it should be in the menu bar. The exact same app, but anchored to a drop down menu from the menu bar. I’ve seen other apps that offer this kind of split functionality, where a simple checkbox in Preferences defines whether the app displays “In Dock” or “In Menu.” This app would be perfect if I could just access it from my menu bar. Thanks for the consideration!
Making progress
Scott Ullrich
Originally I was pretty heavy handed on this application as it did not support bluetooth and other devices correctly. Since then Mitel has been working hard behind the scenes to fix all of the shortcomings. Today I can give this application a 4 star rating since they resolved all of the issues that we used to experience. The newest version 8.1 is definitely a step in the right direction but we would like to see more features ported from handsets such as echo cancellation and whitenoise background reduction.
Is it possible to get worse? Yes
EpicacMan
What is the purpose of the MiCollab app for MacOS? To use the softphone to make calls? Well that feature doesn't work. Has never worked. Still doesn't work even after the latest update. My IT folks tell me it's not our server, it's the software. So, this software works as a way to listen to voicemails, which is worth something (I guess?).Also, the latest version requests "microphone" permissions, but if you go in settings, it's actually asking only for camera permissions, not microphone. They can't even get that right...
Various bug fixes.
Version 10.2.106
The developer, Mitel Networks Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Mitel Networks Corporation
Size
19.3 MB
Category
Business
Compatibility
Requires macOS 10.11 or later.
Mac Requires macOS 10.11 or later.
Languages
English and 14 more
English, Danish, Dutch, Finnish, French, German, Italian, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese
