MicroPayments GS 4+

I mean, it works. I’ve had no issues with it doing what it’s supposed to, but it is SO SLOW. Anytime you do anything at all, there’s a 8-10 second load screen. It’s not my phone or the WiFi, it’s the app. This wouldn’t be a big deal except there’s at least five load screens for each wash/dry and at least two to add money. This adds up very quickly and makes the whole chore of starting and rotating laundry take nearly twice as long as it should. The interface isn’t very user friendly either. Adding money should have an extra step to confirm or cancel so you don’t accidentally add more than you intend to since the “add money” button is the same size and placement that most other apps and websites have for a “done” or “continue” button. I have almost added more money than I wanted to several times, which is definitely concerning for people who can’t afford to put an extra $10-20 on and potentially wait days for the charge to be reversed.

This app is great when it works. But it’s very hit or miss. Doesn’t pick up available machines sometimes when I’m standing in the laundry room. The functionality of the app is slow and poor quality. Even when you add money the app will freeze then say nothing was deposited. So I’ll deposit money again and get charged twice.

Today when trying to use the app it wouldn’t let me sign in and said password was incorrect. Then when I went to reset my password, it wouldn’t let me get past the first step because you have to list the state you live in and it didn’t even offer
California as an option. Found out by troubleshooting it myself, it was because the app wasn’t updated. But where most apps will tell you that you need to update your software. This one just says your password is incorrect. Only reason I didn’t give it one star was because I like it when it actually works. But the app is just not consistent. And as someone who has to do laundry often for my job, this app can be really stressful when it doesn’t work and you’re on a time crunch. There’s no trouble shooting or FAQ, contact info for the company, updates or directions or what to do when it’s not working. So if you’re like me and realize that the app isn’t working after you’ve already put your laundry in with the detergent... you’ll probably have some frustrating moments wanting to throw your phone against the wall because the functionality of this app is not great at all.

The user experience using this app is frustrating at best. The app is super slow, and has to refresh the connections whenever you move between any pages. Why should you have to refresh the Bluetooth connection to the machines that I’m standing right next to when I reload money on my card? No one has taken the machines in that time because I’m standing right next to them. I don’t check my balance before going down to the machines, because why would I? I should just be able to take a few seconds to refresh the money on my account. But with all of the slow refreshes of Bluetooth connections, the whole process takes a couple minutes. It also has logged me out multiple times and then insisted I need to change the password, and when I’ve tried it never works. I ultimately have to wait a day until the app starts working again and then I can login with my same password. And there’s no reason why I should have to look up my account based on apartment building location, when you have to put in your email address after that anyway. You should just be able to look up my account by email address and not need to go through the location. I always keep quarters on hand in case the app doesn’t work because it doesn’t work consistently. For the developers: I’m using an iPhone 11S on wifi.