Midland States Bank Mobile 4+

Still waiting for a call back regarding my Mobile APP that had someone else’s name on my accts after the conversion! How does this happen that someone else had my social and is now named on both of my accts? I have no idea who this other person is?! The other customer also has an acct that has my social!!! Privacy/security issues! I need to close my accts! Looking for a new bank...Awful!!!

I have been banking with midland since I got my first checking account around 16 or 17. It’s been over 10 years now, and I’m not sure why I still bank with them. The only reason for real is that my parents can help transfer money to me when I’m in need since they all bank with midland. The app is extremely inconvenient. The opposite of what it should be. The account balance is never up to date. Transactions don’t go through for 3-4 days, and sometimes, they don’t even show up on your account for 3-4 days or longer! Even when my mother transfers money over directly via her own midland account to mine, it does not show up immediately. So if you complete another transaction, knowing that you have a certain amount of money in your account (even though the app says otherwise), your checking account can go below zero because it simply has not updated yet!! It’s amazing!!! With all of the technology we have out there, Midland cannot seem to hire adequate software engineers/techs to figure it out!! I’m extremely frustrated because when I spoke to a customer service rep about my compliant with the app, he hung up on me. Do not count on the midland states bank app (or customer service for that matter) to help you with your financial and banking needs. They will only be a HUGE disappointment.

I only have a mortgage and no other accounts with Midland States, and making my mortgage payments has always been a nightmare since they don’t have an option for online payments on their website. The only way to make a payment/transfer from my bank is to go to their weird separate “Express Pay” site, where you have to manually enter all your account information for it to go through. I downloaded this app hoping it may have a way for me to set up mortgage payments, but nope. This actually has even less functionality than the website. All I can do is see my loan balance and a few months’ worth of transactions. Midland States, please do something about this. It should not be this difficult to make mortgage payments.