MidWest America FCU Mobile 4+

Needs Transaction Comments

For the most part, that app is great. We use it to manage both the business and personal finances, and it is simple and easy to transfer money to appropriate accounts. The only major feature the app appears to be missing is the ability to leave a comment on a transfer. In order to do so, I have to get on the desktop to make the transaction so I can leave the comment. The app improves our efficiency, except for this one major bottleneck.

Developer Response ,

Thank you for the feedback on our app and the features you are looking for. We are currently working to upgrade our digital banking product which will be released late-summer and hope that you'll find all of the new features helpful in managing your accounts.

Notifications on update not effective

The latest update seems to go backward when it comes to features in the notification section. I used to be able to receive transaction notifications that included a description of where the transaction originated. It provided a quick way of making sure no unauthorized transactions occurred. Now I can receive a notification but I can’t see any detail unless I log into the app. Makes the notification pretty useless. This is something available on just about any other banking service/app. When I asked about this at the credit union I was told this is no longer an option. Why would you get rid of this feature? I also used to be able to receive a notification if a payment was due or late. Now the only notification available is a recurring reminder. Also, the option to add member to member transfer is not working. It errors out every time we try to add an account. I’m all for new and improved apps but this new app does not seem to offer any improvements, only less user friendly and ineffective options. Did the designers even seek input from real and regular users of this app??

Developer Response ,

Thank you for your comments. We can help with this. The alert notifications did not transfer over to the new app but can be set up in the Settings Menu. There are many listed there but it sounds like you have a more specific alert you would to receive. While the employee told you it is not available in the app, we can manually set up more detailed alerts from our system on your account. If you stop into the branch, an employee can help you with that. We may also be able to do this over the phone but we're experience higher call volumes with the recent conversion. If you'd like to have us call you directly, you can send us a direct message in Facebook with your phone number. We do have Advanced Alerts that will be coming in the future to our app as well. When those are released we will make an announcement. Also, you shouldn't be receiving an error for member to member transfers. Possibly that was something odd going on at the time. Try again and if this continues to be a problem, we can also help with that.

Middleware Error Message

I have been using this app for 5 years. Had no issues until this year. Serval months ago I started receiving the middleware error message. Went to the branch where their IT person couldn’t figure it out. A day or so later it started to work again. Fast forward several months, it’s happening again. So frustrating. Can’t get it to work yet my husband has no issues accessing our accounts through the app on his phone.