Miele app – Smart Home +12

The app works pretty well, allows me to view the estimated time remaining on my load. My washer which is a medium range model does not have some of the features available thru the app. Some features now available on my washer are Eco, Water Plus, Single Item. These features can be selected via the mobile app when doing a Mobile Start load. I’m not sure if selecting these features acutely make a difference. Will the washer add extra water each fill if I select Water Plus via the app, what about the Eco Option? I don’t think the app correlates correctly to the model of appliance you have. I think they applied a One Size Fits All aspect to their app. However, it is very useful and convenient when looking up the estimated time remaining.

Hi, Jakis - Thanks for your thoughtful feedback. Some of the app features could be for different models but we will pass your input on to our developer team so that they can work on fine-tuning the app to be more model specific. We're glad you're generally satisfied with the app and please let us know if you run into any issues in the future. Kind regards, Miele App Team

I have experienced bad apps from beginner non-programmers from many non-accredited schools and programs, and I can assure you that this app from inexplicably an expensive brand is the very worst ever!!! Really!!! And absolutely. I paid a premium price for a Miele washer and drier and based on the non-performance of this app I can just say not only never again, but KEEP AWAY from any of these Miele products!!! Firstly the basics. There is no way to reset a password!!!! The app redirects to the home page and neither can you reset it from the website. I have been trying for days. If I were Miele, the time is nigh to bring down your already risibly bad digital properties and not create furiously unhappy customers with app that is so, so, so bad. Then when my app used to work, I had to live with a dumb “demo” washer!!!! Why would I want a demo washer in my account IF I have an actual washer?!!!! How about letting the user delete it? And I am mostly furious because Miele won’t let me activate high water plus levels (needed for the washer to not damage clothing) without the app and that does not work at all now. This is the worst app I have ever seen. It is a tragedy to behold. Never Miele again for me!

Thanks very much for your feedback. We understand your anger at having had a disappointing experience with the password reset and water level functions of the app. Our developers are well aware of these issues and are working at full speed to resolve them. If you encounter any other issues, please email us at info@mieleusa.com ("Miele App" in the subject line) and we will be happy to work on a solution together with you. Kind regards, Miele App Team

1) App worked fine for me before: 4-5 stars THEN… 2) A recent app update caused app to crash on every startup. I deleted the app (and data) and reinstalled; this fixed crash problem but deleted washer/dryer and app pairing 3) Adding my dryer to the app did NOT work when I explicitly followed the instructions. The app asks if this is your first setup of the appliance. When I answered no (becuase I’ve had the dryer for months) the subsequent app setup would FAIL on step 3.4 (my initial run through) or 3.6 (if I manually entered IP address by clicking top right IP button). The app bizarrely could not see the dryer on the LAN and seemed to time out on the authentication step (even though I could ping dryer with network utilities from my phone) 4) when I lied and answered that yes, this was my initial setup, the app could find and pair with the dryer and get through the auth step 3.6. Note: I’m a comp sci guy with reasonable networking experience, and I am not making silly mistakes like being on the wrong network with my phone (eg being in 5ghz network instead of 2.4)

Hi, whatisthepoint - Thanks for the really good feedback. With the crash problem fixed, let's try and troubleshoot the pairing issue. When you tell the app that yes, it's your initial setup, is the app still able to find and pair with the dryer? Kind regards, Miele App Team