MILITARY STAR® Mobile 17+

I love the reward system for every 2,000 pts you get a $20 gift card. Instead of opening up the app to claim them, you have to filter the +500 emails before they expire after 3 months. I wish there was a way to access them through the app for convenience of adding to apple wallet or view a print out. Another issue with the app itself is if you don’t claim your rewards ($20 gift) they still display how much money you’ve earned but you still can’t claim them. Please fix the reward system.

I’ve had a zero balance on the card for a long time, years. I recently made a large purchase and paid of 2/3 of the price immediately and planned to pay off the rest later in the month before the balance was due. 3 days after the payment I made on the app a reoccurring payment that I had set up a couple of years ago also went through which gave me a credit on the account of several hundred dollars. No notification was sent to my email about this reoccurring payment before or after the payment went through. I just noticed when I checked my bank account balance a few days later.

Why didn’t the app remind me of an out dated reoccurring payment and why didn’t it just take out enough to make the account a zero balance? This card and app is so outdated I will no longer use.

I called and requested a refund and will now have to wait a couple of weeks (7-10 plus mail time) to get my money back which I didn’t even owe them. The lady helping from customer service was very nice but this credit card system and all is a mess. I ended up just cancelling the card on the same call because of the inconvenient situation the outdated system put me in.

I scheduled a payment for every two weeks because I need to ensure that this card is paid off. I am active duty, and MilStar will notify my actual chain of command if I miss a payment (thanks guys).
The issue comes in when I get paid on the 1st and 15th, and don’t get charged on those days. Numerous times the payments have come out several days early. It becomes easy to lose track of when the payment was scheduled.
The website has the option to change scheduled payments, but when I look for that option in the app, after a payment has gone through I get a message stating that only one payment can go through per week.
I’m not trying to pay you again, I’m trying to reschedule my payments so that I can avoid overdraft fees in my checking account.
This app seems like it’s making improvements but at this point it makes more sense to use the web browser as it somehow has more functionality.