Milwaukee® ONE-KEY™ Ratings and Reviews

Don’t know what I would have done

Don’t know what I would have done if I didn’t have these One Keys from Milwaukee. I have one on every large tool I’ve purchased for my business. As well as every tool box. Unfortunately where I live your things are not safe even if they are locked away in your van and your parked in a public place midday. I was unlucky enough to find this out and apparently I’m not the only one, but that’s another story. What I was lucky enough with was having these One Keys on EVERYTHING. The criminals took my tool boxes and tools to a storage they had purchased and began attempting to break the locks when the police arrived and arrested them. Along with my tools they found about $30,000 worth of other tools that they just never sold or were never able to sell, I don’t know. I bought about a bakers dozen of these for around $200 and in turn they saved me thousands.
Aside from that, I love being able to track the location during work hours, also I love being able to know what is and isn't available, this used to be kind of a headache. So THANK YOU MILWAUKEE!

Developer Response ,

Ryan, we are thrilled to hear that One-Key is a worthwhile investment for you! The fact that you were able to drive a full recovery of your assets through the One-Key system makes our day. Please email onekeyfeedback@milwaukeetool.com to discuss your story and share more with our team!

Good start

This is a good start for what I believe could be a much more powerful tool. One key can track tool and equipment locations and even lock ONE-KEY™ enabled devices (only 3 devices so far). The app needs more design enhancement. The current version has connect up at the top right (after you select which tool) and then touching the tool again edits it’s information. These options should be reversed. Touching the tool again will connect and show all relevant information while the top right small font should give you the option to edit the tools information since that will be the least often performed function. Also, ONE-KEY™ currently doesn’t interact with the Milwaukee m18 batteries. I should be able to track the location and disable the output of these batteries since they cost as much as the tools do. Finally, I have to connect manually to lock and unlock my tool each time. Since the app already knows usage information about the tool and pings it for location every so often, I should be able to set an option to automatically lock the tool after X minutes of inactivity. Alas, I have to reconnect and lock the tool every time. Finally, I really want the ONE-KEY™ tools when locked, to prevent the batteries from being removed from the tools. The batteries and the battery charger are no different than the tools that have no smart features.

The greatness of one key

I have bought and used Milwaukee tools for the past 8 years. My first hammer drill and impact driver are still running today after thousands of installs and much abuse. I have never had an issue outside of their battery powered copper tubing cutter which seem to last about two year before failing; however it is still an exception tool that saves my hand from carpal tunnel! When you buy a Milwaukee tool you know you’re getting exceptional quality, innovation, and reliability! The One Key system is simply amazing and a huge step into the future of hand tools. Instead of simply having a few preset modes, you can customize your tool exactly to meet your specific needs. It’s also very handy in understanding just how much you utilize a specific tool in your arsenal. I would highly recommend buying tools equipped with the One Key system and using this app. Great job Milwaukee!!!

Not what I was promised.

I am an electrical contractor and I bought two sets of the drills and impact combo for two of my foreman. I have always been in favor of Milwaukee tools and when I went to my local supplier and they told me about Milwaukee’s new tools that could be 1) tracked where they were and 2) shut down if they are stolen, I was completely all in. I immediately purchased the two and swapped out some old drills on my guys trucks. Within the first two weeks one set was already stolen off one of the trucks. I thought no problem, I’ll shut it down and see where it’s at, report it to the police, and get my drill back. Not so!!! I quickly learned that the app only works if: someone else also has the app, and they have their blue tooth on. So, I don’t know who had it wrong Milwaukee or the supplier but I will say that Milwaukee stood by their product and understood the confusion and sent us a replacement. The fact they did this still makes them my favorite company for power tools however, I would not want someone to be misled regardless of where the fault lied in the explanation that I got. The other features are nice, so I gave three stars.

Excellent idea, needs ONE major improvement

I’m an owner of a small remodeling company (3-4 employees). I use Milwaukee tools pretty much exclusively. I love the tools, I love the battery platform, they’re fantastic.

One Key is an amazing idea and it works the way it’s supposed to flawlessly. However, I only give it four stars because it could use one major improvement.

The location pinging only when someone with the one key app is in range is what kills me. It’s great if tools get left on a job. But what about if they’re stolen? If my tools got stolen it would set me back so, so far. If the Tick or the tools with one key came with a little battery inside them that pinged their location every six hours, or if you opened the app and could ping it on demand (similar to find my iPhone) that is a game changer. I would easily invest in a product that does this, because it would protect my assets. If, for example, a version of the tick came out that did this, I would happily spend $30 per tick (maybe even more) to know that I could always locate my tools.

Developer Response ,

Hello, this is Liz with Milwaukee Tool. Thank you for taking the time to provide feedback! I'm glad the app is working well for you and will relay your suggestion to the team. If you ever need support, please feel free to contact us directly at onekeyfeedback@milwaukeetool.com. Thank you!

Helps me a great deal with managing and keeping aerial numbers on all my tools

Milwaukee is ahead of the game with this and as well on many other things. Love the idea of the tick, I bought one just to test it out. I think this technology has a long way to go but is a good start. The distance that can be tracked and the fact the app has to be running on other people’s phones in order to detect the stolen tool just isn’t ideal for most theft situations. Milwaukee does make very nice tools and they do take that little extra time in their engineering and quality that lesser brands do not. But you do pay for that difference. 12 volt tools I have and like the circular saw 12v struggles to have enough power to barely cut 2x4s, so I’d go with 18v if you want a cordless circular saw. Their 12v drill and impacts are good for small uses. Overall love their organizers with the gasket to keep moisture out and love most any Milwaukee products. Keep up the good work, love the app a lot a lot.

Developer Response ,

Thanks for your feedback Davey! We'll keep working to make sure that tracking works as well as possible. Glad you're happy with your Milwaukee experience. We're always here if that ever changes. You can reach our team at:

onekeyfeedback@milwaukeetool.com

Thanks again!

If Milwaukee Tools makes a tool you do, you have been put on notice.

Man, first off the no questions asked five year warranty is the right way to do customer service and create a loyal lifetime customer. Neighbor bought a tool at a yard sale, it had a problem and they sent it back like new, no cost, no receipt, no questions. But this app is on a whole different level. Dad can do basic things but is starting to suffer mental decline. This app helps him know what he has, and he can locate it too. Plus the peace of mind if a theft were to occur, y’all are nailing it in a way businesses have forgotten how to do customer service. Yes, the trade off is generally more expensive out of the gate, but I don’t want to buy something twice like I did with Default(DeWalt). If I have to, it was never meant to do the job in the first place. Keep on killing it guys!!!

Good app for organizing but major let down

Great app only thing that is lacking is their procedure for when you lose, misplace or have your tools stolen I thought there would be a decent chance at my 600 or so dollars in Milwaukee tools stolen out of my truck being found or back in my possession since I had purchased a few of the one key ticks but after calling Milwaukee to see about the steps to be taken to hopefully recover my stolen tools I found out that the tools have to be within 100 yards of your location for the ticks to ping my tools location which was very disappointing and extremely underwhelming to say the least when I found this out. So Milwaukee is my go to tool brand, and all I ever buy or own is Milwaukee and the rest of the stuff on the app is pretty cool so 3 stars for those things but man come on Milwaukee let’s get this let down fixed to where we can track our tools within idk a 10 or 25 mile radius, that way you can have a chance at locating and recovering what is yours.

Developer Response ,

Hello, this is Liz with Milwaukee Tool. Thank you for taking the time to provide feedback! We'd appreciate the opportunity to learn more about how you'd like this information to be printed and provide you with instructions on how to do that using the web app. Please feel free to contact us directly at onekeyfeedback@milwaukeetool.com. Thank you!

Not just for ONE-KEY!

I wish the app was called something different because I get a whole lot of use out of it without owning a single ONE-KEY™ tool. It's a great app for cataloging ALL your tools whether they're ONE-KEY™ or not (or even whether they're Milwaukee or not), so while the app would of course be most functional for owners and users of ONE-KEY™ tools, the name is a bit misleading and a whole lot of other people who could get good use out of it probably haven't downloaded it because they too don't own any ONE-KEY™ tools, and so they look at the name and mistakenly think this app won't be of any use to them. In fact, it's great for all tools, regardless of whether they're Milwaukee or ONE-KEY™, and in fact the app was designed with all tools in mind, as it allows you to sort your tools by manufacturer, among other criteria. Yet another piece of real quality work by the folks at Milwaukee. If you'd like to keep track of any tools at all, give this app a try!

Developer Response ,

Hello, this is Liz with Milwaukee Tool. Thank you for taking the time to provide this feedback! Please feel free to contact us directly at onekeyfeedback@milwaukeetool.com if you ever need support. Thank you!

One key

Although this app has many useful functions, my assumption without reading The fine print was that the ticks were tracking devices in the event of a theft. After having all of my Milwaukee tools stolen several years ago, I figured I would fix the problem forever by attaching a tick to all of my tools and the pack- out boxes that contain them.,To my dismay I was just robbed again ! What I realized was not only did I package them up for a split second grab of every tool I own, but once they were taken, I thought I would at least be able to locate them and the thief at once due to attaching the ticks to everything. I WAS VERY WRONG!!! The ticks only work if the thief or someone else within Bluetooth distance of the stolen goods has the app on their phone also. Better I guess than having nothing at all but not really what I thought I was buying . This app would have real value if the ticks and the app could locate the tools by relaying off of ANY cellphone signal rather than just a cell phone with the app.