I am a Glow Sauna member and am ready to end my membership due to the fact that I haven’t been able to book a reservation through MINDBODY for months. And when I send a note about an issue, it takes MINDBODY weeks if not months to respond, and then it’s generally to tell me it’s not their problem. The current issue is that the cabin calendar dates never populate, much less show what times are available to select, ending with the message “oops, something went wrong.” (And of course I have deleted and reloaded the app multiple times).I also have an automatic monthly subscription to another business that previously used MINDBODY but switched to a different platform given all of the issues/customer complaints they experienced. The owner relayed they couldn’t be happier with their decision to switch. So….the message to other business owners is that despite their pitch MINDBODY is not a strong platform, their customer service is non-existent, they are costing you money through dropped subscriptions, and there are other options out there to better service your business needs.

Frustrating app- so many bugs/non user friendly designs. You rarely get a response to emails and if you do, it’s often to contact the studio (for example, my cc wasn’t going through so they told me to contact my studio but it was an app issue not a problem with the studio- my studio finally deleted my account and had me resign up and then it worked). I originally put my birth name in but changed it to my nickname. I started attending a new studio, and they see my updated name. However, my original studio still sees my birth name. They don’t tell you how many classes you have left so if you have a package, you have to count on your own. It also doesn’t tell you your expiration date if you have a monthly package. You can’t sign up for texts in the app. I originally got them but stopped bc it was annoying to get 10 texts right away letting me know that I had just registered for an open class at the beginning of each month. However, now I don’t get a text when I get into a waitlisted class. There should be an option to only get texts when you get into a waitlisted class or if a class in cancelled. They also don’t allow for discounts. My studio offers a teacher discount, but I have to ask them anytime I need to change my number of classes, instead of doing it through the app.My instructors also complain about it- I wish my studios would get another scheduling app.

I can’t express what this gym means to me. My friend Mia introduced me to body heat about a year and a half ago and I fell in love with their cycling classes, then their yoga classes then the boot camp classes. Every session is amazing thanks to the knowledgeable and motivated teachers they have. High energy and very spiritually fulfilling. I can’t count how many times I’ve gone to Liz’s yoga classes and have been brought to tears by the end because she so effortlessly brings us into our own expressions. Pings classes will have you crackin up and holding poses all at the same time. I could seriously write a book on how amazing every individual there is, if your debating against any other gyms, stop now this is the one, worth every single penny and then some. The manager also always has a warm welcoming smile on when she’s in studio, she’s even taught a few classes which I think is awesome. Thank you body heat for being such a light at the end of the tunnel in not just my fitness, but life’s journey.

The app looks great and is easy to use. Registering for classes at my gym was easy. I don’t know how it functions for other gyms. I downloaded it hoping that logging in my 3 children into Burn Boot Camp child-watch would be easier than trying to use the non-mobile web browser from my phone. Unfortunately, I’ll still have to do the annoying process of zooming in and out on the browser. I have to go through that same process four times to get us each logged in. Because in the app you can only press the “book” button once it leaves my two other children unable to attend. There needs to be a drop down menu so a number can be chosen. Same with the web browser. It doesn’t bother me that I have to zoom in and out. The biggest issue is I have to go through an annoying process 4 times, every single day. I’m a busy mom I don’t have time to sit and mess with that.I think the real issue is that the developer didn’t develop the app to be used in the way my gym intended for child care sign up to function. It would be nice if the two of them could figure it out though. I know a lot of gyms have child care. Surely this is a function that all gyms, using the app would benefit from.