Minicabs.co.uk is not your regular transport provider or just another app, in fact we are a private hire operator licensed by Transport for London operating since 1996. We cover all areas of London and carry out 1,500 reliable Airport Transfers on a monthly basis. You can pre-book your ride or request one anywhere in London within a matter of minutes.
Our Airport transfer service is not only the most reliable service in London it is also on average 40% cheaper than hailing a taxi. Our nifty app lets you see the exact fare before travelling so there will no surprises at the end of your journey. Pay securely with PayPal, Card or Cash.
All Fares quoted are fixed regardless of the journey time taken. Meet & Greet service is included for most Airport pick-ups and our 24 Hour Control room monitors all flight times so you don’t have to alert us!
Free cancellation anytime before driver's dispatched even if the booking was paid by card or PayPal.
DOWNLOAD THE MINICABS APP & GET 20% OFF YOUR FIRST BOOKING WITH VOUCHER CODE iOS20
SIGN UP TODAY TO RECEIVE REGULAR DISCOUNT ON YOUR TRIPS
We guarantee that our service will always be Amazing, Experienced and Reliable.
We have 24 Hour manned control room and offer support via Phone, Live chat or email
FEATURES OF OUR SHINY NEW APP- BOOK A CAB & LONDON TAXI:
Requesting your ride is easy- Here's how it works:
You can get a ride ASAP or PREBOOK, Simply select the option you require.
If you are scheduling a ride for later then enter your destination address. You can search by road name, postal code or even select from the Airports, Station and Nearby Locations. Our App even allows you to add your favourite locations which mean booking even easier!
Select your Pickup Time by choosing your date and time. Remember this can always be changed later if you have to make any amendments.
Enter the Date and Time and then select which type of vehicle you need. Our large fleet of vehicles include Saloon, Estate, MPV, Executive and even a large 8 seater for those family trips to the Airport! If you are unsure which car you need to book then simply contact us and a member of the team will be able to answer all your questions. Before you make your booking you can see the FIXED price with No Surcharge next to each vehicle type.
No matter whether you request your ride ASAP or pre book you can choose to pay by Cash, Card and PayPal. You can always change the method of payment for every journey if you wish. You can select your default payment method in Your Wallet if there is one particular method you tend to use often. Rest assured Your card details are encrypted using SSL before transmission and will not be stored on our servers.
WE REGULARLY SEND OFFERS AND DISCOUNTS ON TRIPS
Does your minicab provider give you discount codes? Well we do this and much more on a regular basis. You can access the Discount Vouchers section in the app and follow us on social media for discount codes. DOWNLOAD THE MINICABS APP & GET 20% OFF YOUR FIRST BOOKING WITH VOUCHER CODE: iOS20. If you have already used any codes then you can share it with friends and family. Also keep a lookout for any marketing emails that may interest you for your next booking, remember you can use voucher codes for a two way trip to save even more!
Once your booking has been confirmed you will be get a booking confirmation via email and SMS. You can always amend or cancel your booking at any time and if done so before the driver has been dispatched then you will incur no fee at all. Our official iPhone App also allows your track the driver location in real time and view the car details.
We at Minicabs.co.uk have made every effort to make the booking process seamless for you. Due to this there really is no need to look for any other transport provider as no journey is too short or too long for us.
Bug fixes and performance improvements
Ratings and Reviews
Don’t recommend using this service
They may waste your time by canceling your booking !
Mobile phone verification process doesn’t work
I asked the application to resend the code various times, but I never received a code. I then called and was wrongfully directed by customer support to use my phone number as the verification code. This was after having to explain to him at least 5 times that I wasn’t looking to schedule a ride, and I just needed a verification code for my mobile application. So far, completely useless app and customer service.
Good service with various payment options and real-time tracking
The app works fine. I scheduled a “pre-book” arrival for a morning ride to Heathrow to avoid rush hour inside the tiny Tube train cars that I suspected would be packed. NYC train cars are much taller and wider.
I do like the fact that you can pay with cash or card and that the all-inclusive quoted fare is sent via text. That way, it is in writing and there isn’t anything to argue about.
A few thing that could be improved:
1. The license plate id should be included in the pick-up details. Several cars of the exact color, make and model passed by within the same time my cab was expected. It was a little confusing.
2. A photo of the driver is provided, but users should be able include a photo of themselves (optionally) to make it easier to identify passengers.
3. There is a notes section for special instructions, but my driver either did not see it or ignored it. I left a note that said to meet me in front of the building with the exact address written on the edifice. I stood under it and also noted to look for yellow baggage. My driver arrived a few minutes late and parked 20 feet away only to call me and ask: “Where are you?” Not only did he not pull up directly to the specified location, he did not consider I was the only person standing there, with yellow bags, waiting for someone. If the app could flash details from the passenger’s entered notes, it might help.
4. Driver rating feature did not work. I have had a few surly driver experiences as a NYC native, but it would have been useful to rate him as can be done with Lyft and Uber.
My driver did not recall I was going to Heathrow. I mentioned it as a reminder and he seemed surprised. His driving was fine, albeit a bit fast in turns into narrow alleys, but that seems to be a London thing. I mentioned Terminal 3 and the airline international departures. He took me to Terminal 3 and was miffed that I didn’t get out at the wrong terminal. He then dropped me off at the farthest walk point about 100 feet or more from the Terminal 3 entrance. I asked if he was sure he could not get closer and he grumbled: “Oh my God!” He then got out of the cab and took my luggage from the trunk to place it on the sidewalk. I politely thanked him, counted my money and mentioned I was giving him what amounted to about 18% tip. I smiled and told hm to enjoy his day. That seemed to change his tune and he then tried to point me to the right direction to get to the entrance.
None of that is the app’s fault, but it could have possibly forged a better first-time experience.
5. Please make the discount codes obvious upon sign up. I didn’t see anything until after my first ride, when asked to rate the app in the Apple store.
I would use the service again, just with lowered expectations around driver interaction.
With Family Sharing set up, up to six family members can use this app.