Minipass by Minitable 12+

Got forced to download the app just to see waitlist for a restaurant. Hate that I need to provide information to sign up to see where I am in line.

App is OK but don’t want to be forced to download it and will delete when done.

It’s not that hard to do a web page interface but they choose to do this to force sign up

Dear User,

We appreciate your feedback and understand your preference for a web interface. We are actively making onboarding easier and will require less personal information.

Our aim is to provide a seamless and enhanced user experience, and here's why we chose to develop a mobile app:

Optimized Experience: The app ensures an optimized and efficient experience tailored to managing waitlists, reservations, and browsing for restaurants.

Enhanced Security: A dedicated app allows us to implement robust security measures to safeguard your data and privacy.

Push Notifications: With the app, we can keep you updated on waitlist status and exclusive offers through push notifications, ensuring you don't miss out.

Finally, we highly encourage you to make use of our APP's other features such as browsing and checking live WL lengths & REZ insights. If you have any further thoughts or questions, please feel free to reach out. We value your feedback as we continually strive to improve our services.

Best regards,
Minipass Team

Very easy and convinient to use Making resevation to gurantee my table!

Thanks for the positive review! We're glad our app helped you secure a table. We're always here to assist you with finding reservations or waitlisting whenever you need us. Looking forward to serving you again!

Minipass recently started servicing one of my favorite restaurants. After putting my name and number down, they texted me on behalf of the restaurant with a link that should show me where I am in line. Instead of the link opening up a browser window, it opened up a page prompting me to download their app. I tried to find a way to load a web page to show me my wait time, but I couldn’t, so I finally caved and downloaded their app, thinking that the link would deeplink me into their app. Instead, it routed me to the SAME page to download their app, so I tried to see if I could just view it in their app, and the only way to do so was to give my name, date of birth, email, and phone number to them.

Slimey is the nicest word that I can use to describe this UX pattern. You are supposed to be servicing restaurants, not their customers, and your attempt to disintermediate the relationship between a restaurant and their customer by requiring my identity to get a basic function of your service, which you are providing ON BEHALF of the restaurant, is not in the best interest of your customers. As a product, this is an example of the worst that technology companies have to offer.

Dear User,
We appreciate your feedback and concerns, and we apologize for the negative experience you had with our app. We will work diligently to improve the onboarding process of our app, ensuring a more seamless transition and clearer communication regarding the purpose and benefits of the app.

In response to your feedback, we want to emphasize that favoriting a restaurant in Minipass allows you to easily access the waitlist for your preferred restaurant within the app. By doing so, you can view real-time waitlist lengths directly on the restaurant's in-app profile, providing you with essential information to plan your visit more efficiently.

We genuinely hope that by utilizing our app's features like favoriting restaurants and accessing real-time waitlist data, you can enjoy the app's value beyond just getting in line. We appreciate your insights, and we're committed to enhancing our app to create a better user experience.

Best regards,
Minipass Team