MLB Ballpark 17+

Got Overheated

We were sitting in the sun, row 13 behind the Dodgers dugout. We went to stand in the shade behind section 213. My wife went to the restroom. I was feeling dizzy and was working hard to stay standing. I was tilting to my left and then I grabbed the rail above me. I was sweating profusely. My wife returned and helped me, along with an usher, up the stairs. There, an event person helped me get under the ceiling fan. Another event person got ice water for me to drink. They called First Aid staff to bring a wheelchair and take me to the First Aid Station. There a young woman and an EMT named Jonathan, took my vitals and brought me Gatorade. I cooled down, but I was drenched with sweat. Finally I was able to sit up and stand. The staff escorted me to a golf cart and the gentleman drove us to our car.

We are so thankful for the responsiveness of the event personnel and their actions to get me through. My wife and I want to give a shout out to all the staff who were involved. Thank you.
Jose Martinez

What a nightmare, bought tickets online and app was at fault.

Bought my tickets a month early and they showed up in the app, even got a email the day before saying it was good to go on the ballpark app. Well before we drove an hour to the stadium I tried to log in and download them to my phone but my password wouldn’t work, no big deal, reset password but I never got my reset email so I called. They told me to go to the stadium that the reset can take 10-15 minutes just head to the stadium and if I didn’t get them by then just come to the box office. So after paying $25 to park and walking a mile to the stadium, still no reset so to the box office line I go. By this time it’s 30 minutes before the first pitch, spent a hour in line and in the end I was told I didn’t have seats even though I had a email with my seat assignment. The lady in the box office told me she couldn’t do anything and if I wanted to talk to a manager I had to go to the other side of the stadium to another box office. Went to the other side, manager looked at my seat assignment and printed my tickets and we went in, by the time we got a drink and snack, it was the 5th inning. Not a big deal, we only came for the food really but boy was it bad. Save your money and just try the French fries, he other stuff is crap. Even the Dr Pepper was flat and the souvenir cup was from last year. So now I’ve got a souvenir cup to remind me of the worst MLB experience and they even got that wrong.

Developer Response ,

Thank you for letting us know. We are continuously reviewing ways to improve the app experience. Please fill in the following form https://mlb.force.com/MLBContactForm to provide additional information or for assistance.

Redeeming a voucher should be easier

I purchased stocking stuffer vouchers for my sister. We were so excited to choose a game. In fact, we decided to bring my daughter along as well. She is ten, plays softball, and is becoming a huge Giants fan. I finally went to purchase tickets, and it was very difficult to access the vouchers. I expected them to be attached to my account in the MLB app. There may have been a way to access them, but I could not find them anywhere. I finally had to comb through old emails and hit the “redeem now” button through the email. After all that, I wasn’t able to purchase 3 tickets and use the partial credit of the vouchers. I expected to be able to apply the vouchers and pay the difference. Instead, I had to make a separate purchase which meant accessing the app again, logging in again (I think I ending up logging in 7-10 times during the entire process), and finding/choosing the correct seat to be included with our other seats. It was all very frustrating. We love going to Giants games. I think the stocking stuffer vouchers are an awesome deal! I just wish the purchase process was easier. Thank you for your time! Go Giants!!

Developer Response ,

Thank you for letting us know. We are continuously reviewing ways to improve the app experience. Please fill in the following form https://mlb.force.com/MLBContactForm to provide additional information or for assistance.