CE21 Mobile‪™‬ 4+

Convenient, Reliable, Educational

I access MedEd via mobile and have not had an issue with access or upload.
Med Ed is a great educational online platform. The content is thorough. I appreciate the notes and the detailed lectures. It is very convenient to be able to access on any mobile device.
I did not find response / feedback to my online question as this was one of the said advantage on the course.
Scrolling back and forth was difficult when I wanted to replay a certain portion.
Thanks for these online classes Med Ed amd CE 21 mobile.

Downloading doesn’t work

Can’t finish any downloading on iOS, quits at something like 5%.
App times out if you pause the streamed video for a short time and because of constant closing of paused video timed out app it is just aggravating to use.

Reid S my guess is that time out of the app halts downloading and if resumed downloading starts from 0 again and the same thing happens all over again. Streamed video when pausing the app even briefly has been timing out with the app for months/if not more than a year on various iOS devices and multiple IOS versions needing the user to go in from the class/video list back to the desired video and play it again. The app is not closed by user when timing out and background refresh is enabled. This user was on the latest iOS 14.4.2 and iPad and iPhone models released in 2020 and connected to various WiFi networks.
Sorry, I can’t volunteer more of my time to be your troubleshooter as I have a full time job with insane overtime already. Hopefully your developer/tester access iOS devices as they are readily available.

Developer Response ,

Hi. We'd like to do some additional digging on what may be causing these issues as downloads quitting at 5% shouldn't be normal - nor paused video timing out as there isn't a time out function in the app. Can you contact us at support@ce21.com (direct to Reid S.) to start some troubleshooting to see if we can figure out what's causing this poor experience by gathering some additional details?

App Glitch currently but overall great app

App is not working at all today. It keeps telling me to update and I am updated. I can’t bypass the message and access my account at all. Additionally, I’ve deleted the app twice and reinstalled and restarted my phone to no avail—same update message that will not allow access to my mobile account. I hope it gets fixed soon!

Otherwise, the only other issue I’ve experienced is not being able to rewind or advance in 15 or 30 second increments. I wish this feature would be added to any current updates. Overall, despite these two issues, I love the app because I can access all my courses and listen in the car, gym, home..basically anywhere. It’s efficient and saves time!

Developer Response ,

The problem you were running into when trying to update the app has been corrected. I will add your suggestion into the next release. Thanks!