mobilet.de 4+

Excellent app but no longer functioning

I have used this app many times for a while because the city government contracts with Mobilet for the electronic parking ticket system and because it’s so convenient than searching for the parking ticket dispenser and coins. Not to mention the ability to extend the parking or terminating early for partial reimbursement. So, this app deserved five stars for convenience and ease of use.

However, I have to take four stars away when the app keeps glitching and does not work anymore. I always get the spinning wheel every time I click the button to pay. I have already deleted and reinstalled the app a few times.

Mobilet website does not help at all in resolving the issues with the payment system within the app. Nobody there was responding to my enquiry.

Now, I have contacted the city government to look into terminating the contract with Mobilet or allow PayByPhone as an alternative.

Developer Response ,

Hello OliverTwist78, thank you for your Feedback. Unfortunately we had a problem that affected some of our users resulting in the "spinning wheel of death". We fixed this bug and want to apologise for all unpleasantries. Problems that do not occur with all users are difficult for us to find. We would therefore like to thank you for your information. In the future, please feel free to contact us at support@mobilet.de. We check these emails daily and can then respond even more quickly in the future. Your mobilet support team