Modere 4+

I like several of the products from this brand I recently order the new “Trim” salted caramel the deal was that I could “try the new flavor and get a spoon “but I got no spoon like I need MORE SILVERWARE!!!lol But I tried to let them know and my modere person but that turned into a Them getting their credits was a more important argument So I just let it be. The reason I stay with them as a brand is specifically because of 4 products TRULY not the CS

The company doubled my order and charge my account without my authorization. I immediately called them to report the issue and after being on hold four times for over 45 minutes each time I finally got through to a customer service rep. This person said they would send me, a postage-paid return label and I could just return the double order and they would give me a credit sounded pretty good. However, I never got that email with that label. I sent A reminder email to that Customer Care representative reminding them they should send me the label. Never got a response. I’ve sent another email to customer service, explaining the issue took them multiple days to reply. Told me I only had a week once I received the shipment to make a return by that time It was over a week. I’ve tried calling again, several times, on hold for 45+ minutes with no one ever coming to the phone. I’m so done with this company!!

Up until this point I have loved this app. But I was just hacked and they charged over $200 to my card and had it shipped to Texas! (Thankfully We coughs it before it shipped but still.) Whoever did this went in and changed my e mail domain and my password. I had to contact customer service and have them change everything back and reset everything! If you do order make sure you DO NOT save your payment method so hopefully this won’t happen to you. They should really consider adding some kind of pass phrase/password in order to change any info through customer service! That would prevent a lot as well. They are supposed to be working on fixing this and refunding my money. If not then I will NEVER buy from them again. I am furious and worried to death!