Mohegan Sun CT Online Casino 17+

There are four of us that have tried to authenticate ourselves through Mohegan and we have failed. We all have authenticated easily with Foxwoods and in fact one person had the same exact questions that passed Foxwoods but failed under Mohegan. It appears that they are not authenticating everyone during their guarantee thousand dollars. We won’t try again and we will no longer visit the casino in person. If it was one person but four people from four different families all approved by Foxwoods all rejected by Mohegan with the same questions virtually. Somethings not right and we think it has something to do with the promotion.

We apologize for any inconveniences you might have had while trying to authenticate your account. We would be happy to assist you further if still having trouble trying to create your account, please reach out to our customer support team!

So I used to really like this online casino and we do go to Mohegan Sun quite often so it is nice that you get the points for stays and such. HOWEVER, I recently opted into a promo to wager a 100 and get 150 in casino credits. I have never had any issues with this casino before. Except maybe that they don’t pay out anywhere near as well as DraftKings does. So anyway, I opt in, wafer somewhere around 150 (I got the notification while playing). So naturally, I keep playing. When I’m done I check the promo, and it states it’s been played through 0%. So I got ahold of customer service. I get an email hours later stating there having issues with CT users using the promo and playing on iOS. Since then, nothing. I have reached out to customer service multiple times. No answer. I even had a “agent” end the chat when I explained I’ve reached out multiple times. If they’d just check my play history, they’d see it was moooore than sufficiently played through and I am entitled to the credit. Anyway, long story short, be cautious! I’ve spent easily 3,000-3,500 on the app, winning maybe 1,000 the whole time. The least they could do is give me the credit I am owed. I guess not. Go on Draft Kings if you really want to play, MUCH better pay offs, just takes longer to get your money. GAMBLERS BEWARE!

Hello, Heather! We're sorry to hear about the promotion difficulty. Please contact our Support Team at support@fanduel.com or on Twitter @FanDuel_Support with your account & promotion details so we can assist. Thank You!

I was on here playing I hit on a slot for $118 it kicked me off the app would not let me come back on had to download the app several times finally let me back in with no winnings you can’t talk to anybody on the phone it’s only through a chat they’re saying my account is under investigation and someone will contact me if I get money back I have proof of screenshots I’ve won the moneyAnd they’re still giving me a hard time but if I lost you bet you would see no money in my account I will never play on this app again once my issue was resolved stay away people

Hi there, we are sorry to hear you have had trouble getting in touch with our team. Please try starting a live chat or sending an email with all the necessary information so we can further look into this for you such as the date/ time, and any screenshots with error messages.