MOMS Route 4+

I’ve been delivering for Marco’s for 5 years using the last system/app, Foodtec. This app doesn’t have any of the features that made delivering so easy like Foodtec did. I’m pretty disappointed because this app should be ready to use smoothly before rolling out to so many stores.

Some things that need to be added:
- Ability to choose which app is used for navigating to deliveries (defaults to apple maps and no way to change)
- Ability to click on an order and see more info like customer name, building name, detailed order info
- After delivering all orders in a run, add a button that takes you back to the store from your current location (using the user’s preferred navigation app)
- Also a button to call the store straight from the app
- Ability to mark as delivered not exactly at the marked address, sometimes GPS doesn’t recognize the location correctly and I can’t mark as delivered until getting back to the store, causing false late deliveries
- Ability to end run when getting back to the store
- Mileage tracker
- Dark mode would be a plus
- Look into Foodtec, there were some fun trophies and stats you could look at such as amount of deliveries in a month, fastest deliveries, average percentage of tips

There are definitely many more but just a few of these would help a lot. Please work on updating this app, I’m very surprised it’s only had one update since launching and that was a year ago.

The app is okay. I just feel that it’s missing quite a few things that could make everyone’s jobs (and ordering, for customers) easier:
-add the ability to see accumulated tips
-add the ability for drivers to see delivery instructions in the app: gate codes, contactless, no doorbell, etc.
-fix the issue where, when you tap the address to navigate, it will create a kind of slideshow to show you where to go, so you have to swipe for each direction. I’ve found that clicking end navigation and then start again will fix this, but if out-the-door time matters, the time to do this adds up on a busy day.
-add the ability to contact your store with a one-click button
-add the ability to message the customer through the app
-add the ability to see how many orders are left to deliver from the store, so you know if you need to be quick to get into the store and out.
-add the ability to see each order’s total, so you know for sure that they’ve been paid

Quality of life additions and general functions of the app matters for drivers because you need to be quick. But using this app, there are many roadblocks to go around to be able to do your job effectively and efficiently. Personally, I’ve noticed that these (rather, the lack of these) really hold me back and increase the likelihood of mistakes made. I know that Marco’s is about making the customers happy, but it seems that some things are overlooked when it comes to employees. If you took the time to read this, thank you.

Please change this app by going back to the older system or the developers go look at the other system and make it some what like it customers are complaining every delivery I walk in a store wearing my uniform and people tell me they love the pizza but don’t order because of the app now we have lost customers also customers that I’ve seen buying our pizza for 2 yrs don’t anymore they won’t order any more because of the app there is a saying don’t fix what isn’t broken this app is broken it was fine before the zones where number you could tell so much easier where places where on the map idk if who made this app has ever delivered a pizza or delivered in the rain trying to get a signature on a wet paper also I feel like it’s definitely not helping the spread of germs having to had my clip board and pen to 15 different people a night I love working for Marcos I take pride in my job if I’m delivering or making the food I’m just begging to go back to driver Iq or make this app better please.