Monero Wallet by Freewallet 17+

Since last Monday there has been a system upgrade. Which is understandable However I didn’t expect to last this long have needed the funds and not having any luck with an answer on how long it will be. The online chat no one responds and I sent a message last Wednesday through email with no response either. I do enjoy the ease of the app when it is working but would be nice to have more continuous updates on when this will be finished. Hope it’s sooner rather than later. Still my go to app for xmr. 👍🏻

Hello, sorry to hear you’ve had such an experience. UPD Hi, will you please try using our XMR service now? By the way, you can apply for compensation of your exchange fee for XMR transactions. The offer is valid till September 2. You can apply for the compensation by contacting our support team.

Locked my money up out of no where to do “upgrades” without warning. Going on 2 days cannot access any XMR. Without warning locked all XMR to do a system upgrade. no response from support whatsoever. Waited over 30 minutes to talk to live support for no one came to the chat. They will respond how they are doing a system upgrade but it’s going on 2 days without warning. Situation is being handled poorly. Regardless money is held up without warning and withdrawals cannot be done which is the whole purpose or a wallet to send and receive transactions. People need to access their funds when they need them I need to make payments but cannot since everything is locked up which is absolutely ridiculous not to mention how long the “upgrade” is going. No updates when will be back online Withdrawals are important and shouldn’t be messed with not to mention for as long as they have. I’m incredibly dissatisfied. Several hundred dollars that are mine cannot even access.

Hello, the technical upgrade on XMR was a necessary procedure required to provide a better user experience. We are glad to inform you that it was successfully finished and you can make a new transaction. Feel free to contact our support team if you have any questions.

All I need to do is update an email that I recently added to my account, in an effort to increase my security rating in the app. For some reason, the email I tried to add, won’t receive the 2FA, and it’s preventing me from moving funds around now until it does…All I need to do is update it, or remove it.

I’ve proven that I own the phone number, along with the other email (that has been attached to the account longer than the refs t email I tried to add) I even emailed them from the very same email that won’t receive 2FA just to confirm I own that as well. Also, I sent them in every piece of extensive verification that they wanted, but it’s still been over a week…absolutely pathetic, and they just reply with canned responses when I inquire…there’s no reason it should take this long to update an email when I’ve proved account ownership. Pathetic support lol

Hello, sorry to hear that you've experienced inconveniences while working with our wallet. Checking our system, we can see that your case is in progress. Our team will get back to you with an update soon. UPD: Hi there! Your email address has been changed& Please check and let us know if we can be of assistance with anything else. Looking forward to your update!