Monero Wallet by Freewallet +17

Since last Monday there has been a system upgrade. Which is understandable However I didn’t expect to last this long have needed the funds and not having any luck with an answer on how long it will be. The online chat no one responds and I sent a message last Wednesday through email with no response either. I do enjoy the ease of the app when it is working but would be nice to have more continuous updates on when this will be finished. Hope it’s sooner rather than later. Still my go to app for xmr. 👍🏻

Hello, sorry to hear you’ve had such an experience. UPD Hi, will you please try using our XMR service now? By the way, you can apply for compensation of your exchange fee for XMR transactions. The offer is valid till September 2. You can apply for the compensation by contacting our support team.

Locked my money up out of no where to do “upgrades” without warning. Going on 2 days cannot access any XMR. Without warning locked all XMR to do a system upgrade. no response from support whatsoever. Waited over 30 minutes to talk to live support for no one came to the chat. They will respond how they are doing a system upgrade but it’s going on 2 days without warning. Situation is being handled poorly. Regardless money is held up without warning and withdrawals cannot be done which is the whole purpose or a wallet to send and receive transactions. People need to access their funds when they need them I need to make payments but cannot since everything is locked up which is absolutely ridiculous not to mention how long the “upgrade” is going. No updates when will be back online Withdrawals are important and shouldn’t be messed with not to mention for as long as they have. I’m incredibly dissatisfied. Several hundred dollars that are mine cannot even access.

Hello, the technical upgrade on XMR was a necessary procedure required to provide a better user experience. We are glad to inform you that it was successfully finished and you can make a new transaction. Feel free to contact our support team if you have any questions.

They will take your money. They will give you a hundred hoops you must jump through to access your money. And if you manage to jump through all 100, they will tell you that for your own security, you need to jump through 200 more. And so on and so forth. It's actually very impressive that they have managed to keep their apps on the App Store for this long. Do not download this app or any other app they have available. Literally any other wallet would be better.

Edit (regarding Freewallet's response): Is it standard policy to flag transactions that are under $10 to prevent money laundering? You don't need my ticket number. I'm not interested in going down your never ending verification rabbit hole. You can keep the pocket change. This review is not for you, it's a warning for all the unsuspecting users that might accidentally mistake your company/apps for something legitimate.

Hello, we would like to stress that the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Could you please update your review with your support ticket number? We'll be happy to look into all the details. UPD: We highly recommend familiarizing yourself with Terms of Service before using a platform. Our main priority is the account security.