MoneyGram® Enviar Dinero 4+

Terrible App

This app was probably created by someone who’s never sent money abroad, or only sends money to one or two recipients. Shocking it is rated a Five, probably by users who only send money to one or two recipients.

If you send money to multiple recipients regularly, you have no option to simply click the recipient’s name and click resend. You have to click “add recipient”, as though you never sent money to that person before. They give you just a couple of old recipients to resend to, but of course that doesn’t work for heavy users. You could go to the transaction history page and view the old recipients, but don’t have a resend button there either.

Further, several parts of this app are completely illogical. For example, there’s a page to search for closest MoneyGram locations. You can either click search now, or click “Maybe Later”. Which again demonstrates lazy thinking. If you click “Maybe Later”, the app takes you to the next page which is a search screen for the closest MoneyGran location. In other words, the “Maybe Later” button doesn’t mean a thing. Go figure!! Several other options on this App are plain stupid. Whoever designed this app wasn’t thinking. Real lousy work. Demonstrates a truckload of incompetence and lazy thinking.

Customer service and money transfer services are crazy insane, ridiculous and stupid !

I created MoneyGram account for the first time ever and I wanted to send money abroad to my sister . The minute after I’m trying to send the money moneygram decides for no reason whatsoever to lock my account . I decide to go their representative so they unlock it and they tell me they can’t do that . I ask them the reasons and they tell me they can’t give me any it’s just locked permanently.

After I lose my mind and tell them there’s no way you go to a bank or any financial service and they lock your account and won’t you give a reason . That’s the least they can do . But these crazy people tell me they can’t give me a single reason why they are locking my account ???? For sending money to my family ?
You guys are out of your mind !
I will NEVER recommend moneygram to anyone and as I was sitting in the office at lunch had my coworkers sign off it and they will tell this same story to other possible customers that you just now lost over nonsense !

Account block

Tried to open an account and send money with application, after going through the steps and everything, clicked the send button and Moneygram send me an email saying that Moneygram is unable to proceed with my transfer and after careful review they declined my transaction and closed my profile.
I reached out to chat support they texted to me saying that they cannot tell me the reason why my profile is closed with them and they cannot tell the reason why this happened because of their security. It is very pointless if you cannot know the reason why its blocked!! Which means they really do not CARE about your issue. I texted back to chat support that I will leave review about it his reply was OK “go on nothing is going to change anyway.”
I went through some of the reviews which customers left and there no reply back from the Moneygram representative, which again double assures that they really do not care about customer problems (your problem you deal with it).
Please be careful when using this app!! Or avoid using their service as long as you do not want to have headaches.

Respuesta del desarrollador ,

Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your recent transaction. We value your feedback and will take your comments into consideration to improve our services. We regret that you did not receive the level of support we strive to provide. If you have any further concerns, please feel free to contact us directly. We appreciate your understanding.