Monorail: Invest & Save +4

Love it, but a major bug

I love this app exclusively for the Wishlist feature - that’s all I am using it for right now, but the excitement of opening the app and seeing that I have enough for something on my list is so great.
The one bug I’m noticing (and have seen for months) is that when I try to remove an item from the wishlist, it completely closes the app. I then have to reopen the app, sign in, and re-navigate to the wishlist.
If they fix that bug, it would be 5 stars! But it really impedes ease and functionality.

Disappointed

As a Christian looking for a place where I trust is hard to find, this has turned out to not be that place. I have had nothing but issues since my initial visit - opened an account the system wouldn’t allow me to access- thinking I did something wrong, I tried again (mistake). Tried to reach support (never received any response) - assumed (another mistake) that the accounts were never opened! After almost a month I get a huge surprise (I now have 2 accounts) and Monorail has taken funds for my bank account for both accounts! This alone makes me nervous, they caused me an overdraft fee as I wasn’t paying attention to this! Now I finally get to support to fix this and all I’ve experienced is a runaround with no action! Then they automatically withdrew from my bank again and charged me a monthly fee, I’m beyond myself with this company who claims to be for Christian belief and service!

Summary: be cautious if you join!

Resposta do desenvolvedor ,

Hi, Our Customer Support team will be reaching out today to you. Our team is very small and with the overwhelming app support we have had our team has been extremely busy. We are trying our hardest to get to everyone as quickly as we can.

😡

I don’t know if just happened to me when I tried to open the app I put my information from my bank my SSC and then I get out from the app and I’m trying to get backBut I couldn’t because the password it was incorrect
So I’m trying to recover the password with my phone number and it says that I was not fine so I try with my Gmail and it say the same thing so I went to my account to close where are you permission to this app and I try to open again in account and it says that my Gmail it was no use so I don’t know if they stole money from these up with the information that you give and I trying to open again and it works but this time I didn’t put none of my information it’s kind of weird that first works the password and after you put all the information are you trying to come back to the app you can’t it was weird I don’t know to recommend it or not but be careful with the information we put in the apps

Resposta do desenvolvedor ,

Hi there,

I'm sorry you are having trouble logging into your account. Please reach out to support@monorail.com and a member of our team will get back to you as soon as possible!