Monyx Wallet 4+

Was at a gas station trying to put air in a rapidly deflating tire with an air station that required this app. Had WAY too many questions needed just to get it set up before it finally showed me the location I was at. And then there was no way to just pay for air.

Bottom line I left and went elsewhere and deleted the app. After the fact I am guessing you are forced to preload your account with money before using it but if this was the case it could have made it clear and also could have asked far less registration questions to make it not just another screen you want to skip past.

With Apple Pay being so easy, there is no reason to have to preload money. There should not be so many questions. For scenarios where people are downloading this app, there should be an EXTREMELY fast set up. People were waiting in line behind me. You may or may not ever even be at a facility that ever uses the app again in your entire life so it’s not like I want to fill out info like it’s for a life insurance policy.

In future app testing, I recommend you put someone that has no prior knowledge of your app go and try to use it rapidly to find out how to simply everything

It is possible to top up using Apple Pay and you can get benefits for charging! We have a permanent 10% discount on the Monyx card that you can enjoy on all machines.
We hope you will come back to us soon, and thank you for the feedback.

We apologize for your negative experience. We hope to do better to earn your 5 stars.

I am the owner of the machines and for a good while I couldn’t connect to any machines (for remotely paying if need be). My devices were att and they had it set as Verizon at Nayax. Once they changed that one of my 3 machines worked soon after. When I called back in for the other two they said that the machines were connecting on their end. I forced restarted my app and kept clicking into each of the two machines and still they showed “offline.” Finally I toggled the “nearby” setting and they showed connected. King of weird but once that worked, the remote pay is pretty amazing! Another thing is that for owners you need to call in so that they can give you a virtual money card, so you can remotely pay for someone’s product without it coming out of your actual money. Good app!

Hi Matudavis, Thank you so much for taking the time to leave an excellent rating. We are happy to hear you had a positive experience with Monyx Wallet!

It supposedly allows the option to load funds through a Visa or Mastercard credit card & PayPal. However, only the PayPal option works, when trying to add fund through the credit card, you get a “error: failed to parse server response” message. I’ve been getting this error for over two weeks, so I know it isn’t an outage. If app development is not your thing, or if it has never occurred to you to look at the error logs on your APIs (hopefully you log something) please change careers and let someone else do a better job.

Hi - we apologize for your negative experience and want to hear more about your specific situation and make things right. Please contact support@nayax.com and provide additional details so that our team can look into this. We want to investigate and hope to do better to earn your five stars!