Moola - Cash Back Gift Cards 4+

So today I purchased an Amazon gift card from this app and although my bank shows that it went through but the moola app still shows my purchase pending
I don’t know if I am supposed to wait or what I already tried to contact them through their website hope it works later I will come to edit my review

Hi dhnsdbcbns, thanks for reaching out. You may have missed our email on the same day advising your order could not process and the funds were returned to the issuing bank. Please check your spam and if you have any questions, pop us a message to support@moola.com and one of our friendly Support Specialists will be happy to help. Thank you.

I took pictures of the front and back of my gift cards and scanned the barcodes using this app. I was given 3 for my birthday-then I log on the other day and my pictures are gone! now I have three gift cards that I can’t use because I don’t have the gift card numbers or the pins because my pictures disappeared! I contacted the app customer service and after many emails back and forth they never retrieve my pictures or tell me what happened to them. I am just told since I didn’t purchase the gift cards from Moola there’s nothing they can do and tell me to contact the gift card companies!? Now I’m out $200 worth of gift cards!!!! Thanks for the run around and no answers Moola. NOT PLEASED!!!
Don’t trust this app to keep your information or photos. Waste of time. Beware

Hi charliewhiskey1983, Thank you for taking the time to review our app and we're sorry that your experience wasn't great. We're glad to hear our Customer Service team tried to help retrieve the cards you'd uploaded to your Moola wallet.

In instances where customers have not created an account and are using Moola anonymously, we are unable to assist in retrieving cards that were not purchased on our marketplace as that data is all stored locally on the device. As a result, we strongly suggest users save the physical gift cards as a backup in case an issue occurs with your device if they wish to use our service anonymously.

Apologies again and thank you for using Moola.

I am using dual SIM cards on my iPhone, one of them is not issued by a Canadian carrier.
Though I am in Canada with my iPhone's region set to Canada, and using Internet service provided by a Canadian ISP, I can only see "No deals in my region".
The only way to make this App work for me is to remove that SIM card not issued in Canada from my iPhone(glad that at least I don't have it as a built-in eSIM...), and reopen the App.
Definitely needs improvement for this.

Hi Tianlu, Thanks so much for your feedback. We'll be sure to investigate the issue you've raised here. In the interim, please feel free to reach out to support@moola.com so we can help you resolve this issue.