4.7
out of 5
32K Ratings
Moomoo has been an excellent brokerage! Pros: They provide real time quotes, DOM, T&S and anything else you may need that other brokers charge a fee for. This ALONE sets them apart from most brokerages. The fill times in my experience have been lightning fast, which is extremely important to me as I’m looking to enter and exit positions very quickly. Excellent software stability. I have not experienced any delays or issues with the software to date. Even their maintenance schedule hasn’t caused any delays that I have been personally affected by. Cons: They currently only offer margin accounts as of May 2024, which may not be suitable for everyone as you may be limited on the number of trades you will be able to take in a five day period (PDT Rule). The platform layout is a little rough on the eyes in my opinion. Nothing terrible, but as a reference I prefer/enjoy the layout of Webull much more. Also, the platform is only available via download to PC/MAC or app on your phone. No web page access whatsoever. (Chromebooks won’t be able to access the Moomoo platform)Lastly- In my opinion this is not likely a good choice for beginners. Personally, I think you should start with TradingView first to learn the basics. All in all I find this is to be a fabulous brokerage that I truthfully believe you will not be disappointed with. Happy Trading!!
Dear Review Truths,we are thrilled to hear that you find our real-time quotes, DOM, and T&S features to be valuable. We appreciate your feedback on our platform layout. We are constantly working to improve our platform and appreciate your suggestions. Thank you for your feedback and happy trading!
So my review for this app is negative 100, do not download it. I downloaded the app to check out the possibilities of new tools as a active trader that may or may not be on this platform. I signed up using my phon number , big mistake , from there i was sent a text message asking if i need help on the platform text back for yes or no. So i replied no. Shortly after i received a call from the company and again i said don't not call my number , but that didn't stop them from calling again a hour later. Again i said you can not call my number and put it on your do not call list. Shortly after i was sent another text message again trying to get me to do whatever they were wanting , and who knows because it never got beyond the point of hi, please don't call. So i deleted the app, and block one number, but this is either the company not respecting the rights of me or they clearly have an issue you leaking your data. Either way huge mistake to download.UPDATE to response of the developer , no why would i contact you again inside your app to give you this review, no. Personally i think you need to change you business model, and or be kick off apple store and possibly you app can open doors to some time of weird crazy hacking, that just an option though.
We are very sorry for the inconvenience caused to you. We have received your feedback and recorded it and submitted it to the relevant departments for your verification. You can contact us through moomoo APP→"Me"→"App feedback" to let us know more details. Please contact us via APP- "Me" - "Customer Service" and we will give you a satisfactory answer. Please use Event code “M-303”. We will serve you wholeheartedly.
So I found an offer for around $20 to install the app sign up and get approved and all and then deposit $1, so I figured I would use the app and take the extra $20 and invest it and go from there testing the app out. Got to the point where you deposit the $1 after linking your bank account that they say they accept, and they say it takes days to verify the transfer but they will front you whatever amount you deposit until then, wellluckily I waited because I’m sure they would charge “reverse fees” because that’s what they did with the deposit. Supposedly my “very very very well known bank” is not accepted on moomoo and they charged my a reversal fee of 5x the amount I deposited. So before I knew this, I tried one more time and again I got denied the transfer and charged 10x the amount I tried to deposit. It took me all of 5 minutes to delete account, uninstall app, and write reviews here and on the AppStore in hopes of saving others from these whack jobs. Oh and they never gave me the $20 for depositing, and the website where I found the offer said they haven’t had a single payout from moomoo. Thanks moomoo.
Apologies for the inconvenience. We'd like to know more about the issues and help sort out. Please contact our 24/7 live chat agents through the app via Me > Customer Service. If you prefer talking to someone, please call us at +18887210610 during regular trading days, 8.30 am - 4.30 pm eastern time.
I love this app. It is fantastic for level 2 trading, includes a good community to get trading ideas or find chat groups outside of the app to join. Also you get good pricing on your trades as well as quick finalization. The only suggestions I have are a quicker news feed. As it seems like the news stories are behind other applications like webull or TD ameritrade. The pre and post chart. You are only able to view it as a line graph right now and it would be nice to see the candlesticks instead. And finally the ability to set stop losses or take profit trades. Moomoo does have trailing stop trades but it would be nice to have the SL and TP options as well. Thank you for the excellent trading platform! And the excellent technical support.
Dear Joshstadler, thank you for choosing moomoo and for taking the time to provide us with your valuable feedback. We will continue to work hard to provide you with the best trading experience possible. Thank you for choosing moomoo.
I funded my account because I liked the charts and lines better than Webull and they allow trading at 4am but this thing is not designed for day trading especially during AH and PM. I can’t sell my trades quick enough and it does not show my current position on the charts. It also advertises free trading but come to find out they were taking transactions fees on everything. The refresh rate on candles is very slow and the candles renders for 1m changes only a few times for the full min which if you have a lot of volatility, the price will jump or drop drastically instead of real time as advertised. Another issue is I deposited funds from my bank onto to platform but when I tried to withdraw draw it says my bank is not supported for withdrawals on platform. Lucky I have other banks but for someone who does not have multiple banks this would be a huge issue. Don’t let people deposit from a bank if they can’t withdraw. While they have some nice features and clean looking chats, the the usability functions are clunky and hard to navigate.
First the positives. The app has a decent UI. Not the best but far from the worst. They have really good instructional videos that teach you about investing. If you are new to the stock market, they are really helpful. Finally, they provide you with level 2 data that other apps charge for. The biggest complaint I have is the misleading sign up bonus. They advertise 15 free stocks and $100 cash if you sign up And deposit $1,000. Well you get the stocks, but are forced to hold these sub par companies for 60 days before you can liquidate. You also need to maintain $1,000 on the platform for those 60 days, or you lose your shares. When I signed up I got $130 in shares, that are now only worth $117 and I still have a month and a half to go.The most misleading is the $100 “cash” they offer as part of the promotion. It is not cash. This is a straight up lie. It is a $100 coupon you can use to buy stock. But, you can’t use it to buy $100 worth of stock. Instead, it’s $100 towards a $1,000 purchase of stock. Remember, you have to maintain $1,000 for 60 days you get your sign up bonus, so you essentially have to deposit another $900 to use this coupon or you risk your asset value falling below the $1,000 threshold and losing your entire sign on bonus. Not a great start to a relationship that requires trust.
Thank you for your support and feedback, and we apologize for the inconvenience. Your opinion is very important to us and we have forwarded your feedback to the relevant teams for further evaluation. We are committed to providing a satisfying sense of experience for our users and your feedback will help improve our products and services. Thank you for your support and have a great life!Please contact us via APP- "Me" - "Customer Service" and we will give you a satisfactory answer. Please use Event code“ M-232”
On January 20th 2021, I was trading options as I regularly do. I have been a patron of FUTU/MOOMOO for about a year and it has been an utter joke. Last week, I had a massive options position opened. Around 12Pm the order book glitched leaving wrong numbers on the order book leaving me to believe my position was still in my risk parameters and would be able to close the position if need be. I emailed Futu support (SINCE THEY HAVE NO NUMBER TO CALL!!) and told them about my issue. It took over 5 days to give me the generic response that they are not responsible and that I should read TOS because apparently I agreed that even if there’s a glitch I’m responsible for losses occurred. Over $30,000 USD was lost due to the incompetence and lack of support from the FUTU customer service team. Due to the glitch I was unable to close the position and was left in the dark for 5 whole days, not being told anything other than to wait patiently.Moomoo seems great on paper, but be warned. The glitches robinhood, TD and others face are walks in the park compared to Moomoo’s disastrous glitches and endless mistakes. (DONT FORGET THEY LACK A CUSTOMER SERVICE PHONE NUMER! Only email!)You’re better off donating your money to a charity before depositing it on Moomoo, atleast then you won’t be depressed when you lose your life saving due to a massive glitch, caused by a CHINESE brokerage.See you in court Futu Holdings
Always good support. Very generous incentives to become a user. Ernest effort to educate investors. I have had my money with them for some time now. I do not feel like this company is greedy. Rather I think they care about their customers. They set a good example. I am going to start sharing referral links. I do have concern that brand identity could be an issue in terms of broader adoption of MooMoo *among certain demographics* as well as perception about China, and the great access to mainland markets will not be appreciated, and expect that folks born before 1970, to whom I send the referral link, will take issue and not join, unfortunately. I hope I am wrong because I am grateful for this product and prefer MooMoo to other brokers.
Dear user, thank you for your thoughtful feedback. We appreciate your insights and value your concerns as we strive to improve continuously. Thank you for choosing Moomoo.
Downloaded the app yesterday and have mostly positive things to say. UI is great and trade executions seem like they will be simple. Some of the cool data points it adds in involving market attitude is really cool, Robinhood does nothing like that. And the live chat feature is cool too, hoping to see it more active as the app gets more downloads. My only qualm is with the free stock. Always great and not complaining just a comment on clarification. You get a certificate saying you can redeem it for the stock from $8-200. I got ZNGA and it seems like lots of people have. Just think you guys should clarify that it’s not $8-200 but the ability to redeem ZNGA for example from any value up to $8. Other than that fantastic program and hope to get more free stocks in the future, hopefully there’s a JNJ value stock in my future!
Hi, thank you for your kind review and valuable feedback on the free stock card program. It is a great idea to clarify the promotion and avoid confusion. I've forwarded this to our product development team for an improvement plan. Thank you for your help! If you have further suggestions for us, please reach us anytime at support@moomoo.com. Thank you!
This is by far the worst stock/investment app stay away from this useless app.My experience has been horrible from the start. I’m glad I did not recommend this app to any of my investing friends. As you can see in many reviews as well they hold your money hostage and the 15 free stocks is a scam. To even deposit money it takes 6 days for the deposit to even settle then you need to wait 4 more days until you are able to withdraw and that takes 4-6 days for the deposit to reach your bank account. Horrible experience let’s not talk about the horrible UI that is not user friendly. Let’s talk about the useless avatars and items you can buy for it completely useless. For the developers if you are going to try to get more customers improve the deposit and withdraw time as robin hood has done and improve the UI and get rid of the useless avatars. I will be deleting this app after I pull out my deposit.