Mosino One 4+

Terrible

This app is awful. There is so much potential here but it’s genuinely awful. I went straight to emailing support based on what I read here to get access added to Apple wallet or at least get a widget so that it would make this app somewhat useful and I was told they would be adding widget support within the next week or two. That was over a month ago and still nothing. If devs don’t start making improvements to this app, I’m not sure why buildings would even consider using this as it is essentially unusable. Especially seeing as my building charges an extra $100 to use the virtual key. Butterfly Mx is a much more polished version of this type of app. Hope to see improvements, but not optimistic.

The most useless app I’ve ever downloaded

It’s unacceptable that I need to delete and reinstall just to get access to my e-key several times a week. There has never been an improvement and it only seems to get worse. For the amount of rent that is paid at each property more should be invested in this otherwise you cannot consider this a luxury. I’d say the only working feature on the entire application is the e-key and that is only sometimes.

Developer Response ,

Hi,



We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control.

Kindly contact us at support@mosinoone.com? Thank you in advance.

Please add Apple wallet functionality

The app works for the most part but it needs internet connection to open and load your key, meaning if you’re in a basement or elevator you can’t unlock the door.
Developer, please add the option to add your key to Apple wallet so it can be used without internet and it’s quicker to access than loading the app and tapping multiple buttons.

Developer Response ,

Hi,

We appreciate your feedback. The requirement for intercom connection for the keys and apple wallet feature is dependent on the technology deployed in each property. Nevertheless, we will be speaking with the property management of your building and discuss how to enable other features that are possible. Kindly contact us at support@mosinoone.com with more information such as the property name? Thank you in advance.